At a Glance
- Tasks: Lead clinic operations and ensure exceptional patient experiences across your region.
- Company: Join Pure Physiotherapy, a leading provider of musculoskeletal healthcare in the UK.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Other info: Be part of a values-driven organisation committed to inclusion and excellence.
- Why this job: Make a real impact on patient care while developing your leadership skills.
- Qualifications: Experience in operational management and a passion for healthcare.
The predicted salary is between 30000 - 38000 £ per year.
Regional Clinic Manager Operations Management Watford , Hertfordshire Permanent Jul 21, 2026
- Regional Clinics Manager
- £30,000 - £38,000 DOE + London Weighting (where applicable)
- Permanent | 40 Hours per Week
Lead Exceptional Patient Experiences. Shape the Future of Healthcare.
Pure Physiotherapy , we’re more than a healthcare provider. We’re a growing national organisation with an ambitious vision:
"To become a leading national provider of healthcare services working across the private and public sectors, and the best and biggest provider of musculoskeletal services across the UK.
To become known by the public, our peers and stakeholders for high quality, compassionate care that is locally focused and built on partnerships and integration."
We’re seeking an experienced, people-focused
Regional Clinics Manager to join our Operations Team and help us deliver outstanding patient experiences while ensuring our clinics operate efficiently, professionally, and commercially.
This is an exciting opportunity for an operational leader who thrives on improving services, leading teams, and making a genuine difference to patients’ lives.
About the Role
As a Regional Clinics Manager, you will oversee the day-to-day operational performance of clinics within your region, working closely with Clinics Leads, Operations & Performance Leads, Administrators, Reception Teams and Clinicians.
You will play a critical role in ensuring every patient receives the highest standard of service and care, whilst supporting commercial success, operational efficiency and team development.
You’ll often be the first point of contact for patients and stakeholders, making a lasting impression and helping to create the positive, compassionate experience we’d want for ourselves and our families.
- What You’ll Be Responsible For
- Champion a best-in-class patient journey across all clinics.
- Build positive relationships with patients, families and stakeholders.
- Manage feedback and complaints professionally and compassionately.
- Ensure clinics provide a welcoming, safe and high-quality environment.
- Act as a brand ambassador for Pure Physiotherapy.
- Operational Leadership
- Oversee day-to-day clinic operations across your region.
- Monitor clinician diary utilisation and clinic performance.
- Ensure patient pathways are managed effectively and efficiently.
- Identify opportunities to improve systems, processes and service delivery.
- Support the smooth running of clinics to maximise performance and revenue.
- Team Management & Development
- Line manage a team of receptionists and administrative colleagues.
- Coach, support and develop team members to achieve their full potential.
- Promote a culture of trust, collaboration, respect and accountability.
- Support recruitment, onboarding and training of new staff.
- Business Development & Growth
- Identify opportunities to maximise clinic utilisation and capacity.
- Support local business development initiatives and new customer meetings.
- Maintain awareness of local competitors and market opportunities.
- Contribute ideas that support growth and commercial success.
- Support patient bookings, referrals and diary management.
- Respond to patient enquiries via phone and email.
- Ensure patient records and reports are accurate and completed on time.
- Liaise with insurers, service providers and medical-legal organisations.
- Support clinicians and operational teams with administrative requirements.
- Ensure clinic sites are safe, professional and aligned with our brand.
- Conduct and organise monthly site audits.
- Coordinate servicing, maintenance and equipment requirements.
- Manage stock levels, utilities and site-related issues.
- Escalate maintenance concerns and support continuous improvements.
About You
We are looking for a proactive, organised and commercially aware leader who is passionate about delivering exceptional service.
- Significant administrative and operational management experience.
- Experience within healthcare, private healthcare, or clinical environments.
- Operational improvement and process review experience.
- Experience using CRM, rostering or clinical management systems.
- Strong customer service and patient-facing experience.
- Experience managing and developing teams.
- GCSE Grade C/4 or above (or equivalent) in at least five subjects.
- Level 3 qualification (or above) in Business Management or a related field.
- Experience developing business cases, proposals or service improvements.
Skills & Attributes
You’ll have
- Excellent organisational and time management skills.
- Strong communication skills with the ability to engage effectively at all levels.
- Resilience and the ability to work under pressure.
- Strong problem-solving and decision-making abilities.
- Experience handling complaints and resolving issues professionally.
- Advanced IT skills including Microsoft Excel, Word and Power Point.
- The ability to analyse data and provide meaningful recommendations.
- High attention to detail and a commitment to quality.
Our Values
Everything we do is guided by our values
Passion and Pride
We are enthusiastic and proud of the work we do.
Represent and Exceed
We strive to exceed expectations in everything we do.
Create and Participate
We foster collaboration and encourage everyone to contribute.
Respect and Compassion
We treat everyone with kindness, empathy and understanding.
Develop and Reflect
We are committed to learning, growth and continuous improvement.
Why Join Pure Physiotherapy?
This is an opportunity to join one of the UK's leading musculoskeletal healthcare providers at an exciting stage of growth.
You’ll be empowered to make a real impact, lead positive change, and help deliver exceptional patient experiences while developing your own career within a supportive and values-driven organisation.
If you’re an experienced operational leader who shares our passion for excellent patient care and service delivery, we’d love to hear from you.
Apply today and help us shape the future of healthcare.
Our Commitment to Inclusion
We are proud that Exam Works UK has once again achieved Level 3 Disability Confident Leader status, reinforcing our long standing commitment to accessibility and inclusion.
As a Disability Confident Leader, we
- Promote accessibility and inclusive workplaces
- Ensure fair and inclusive recruitment and development opportunities
- Share best practice across our industry
- Lead the way in supporting disabled people at work
- #J-18808-Ljbffr
Regional Clinic Manager in Watford employer: ExamWorks Group
ExamWorks Group is an exceptional employer, offering a dynamic work culture that prioritises employee growth and development. With a focus on enhancing NHS services in East Anglia, our team enjoys the flexibility of remote work combined with the opportunity to make a meaningful impact in healthcare operations. We provide comprehensive support, competitive benefits, and a collaborative environment that empowers our employees to excel in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Clinic Manager in Watford
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like ExamWorks Group.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at ExamWorks Group.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like ExamWorks Group, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Regional Clinic Manager in Watford
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at ExamWorks Group.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at ExamWorks Group.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to ExamWorks Group. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at ExamWorks Group. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at ExamWorks Group
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research ExamWorks Group’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
