Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers through the claims process and ensure exceptional service.
- Company: Reputable insurance brokerage in Shrewsbury with a customer-focused approach.
- Benefits: Starting salary of £35,000, healthcare, pension, and 25 days holiday.
- Why this job: Make a real difference by helping customers navigate their claims with empathy.
- Qualifications: Strong customer service skills and familiarity with claims processes required.
- Other info: Enjoy hybrid working with four days in-office and one day remote.
The predicted salary is between 28000 - 42000 £ per year.
A reputable insurance brokerage in Shrewsbury is seeking a Claims Handler to support customers through the claims process. You will record claims, handle enquiries, and liaise with insurers while ensuring exceptional customer service.
This full-time role offers a starting salary of £35,000 plus benefits such as healthcare, a company pension, and 25 days of holiday. The position requires strong customer service skills and familiarity with claims processes. The role includes hybrid working, with four days in-office and one day remote.
Hybrid Insurance Claims Handler – Empathetic, Customer‑Focused in Shrewsbury employer: ExamWorks Group
Contact Detail:
ExamWorks Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Insurance Claims Handler – Empathetic, Customer‑Focused in Shrewsbury
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work in claims. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and claims handling. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your empathy and customer-focused mindset during interviews. Share specific examples of how you've helped customers in the past, as this will resonate well with potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged in their job search.
We think you need these skills to ace Hybrid Insurance Claims Handler – Empathetic, Customer‑Focused in Shrewsbury
Some tips for your application 🫡
Show Your Empathy: In your application, make sure to highlight your empathetic approach to customer service. We want to see how you connect with customers and support them through their claims journey.
Be Clear and Concise: When detailing your experience, keep it straightforward. We appreciate clarity, so avoid jargon and focus on how your skills align with the role of a Claims Handler.
Tailor Your Application: Make your application stand out by tailoring it specifically to this role. Mention your familiarity with claims processes and how you can contribute to our team's success at StudySmarter.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at ExamWorks Group
✨Know Your Claims Process
Make sure you brush up on the insurance claims process before your interview. Familiarise yourself with common terms and procedures, as this will show that you’re serious about the role and understand what’s expected of you.
✨Showcase Your Empathy
As an empathetic, customer-focused Claims Handler, it’s crucial to demonstrate your ability to connect with customers. Prepare examples from your past experiences where you’ve successfully handled difficult situations or provided exceptional service.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios and claims handling. Think about how you would respond to a frustrated customer or how you would prioritise multiple claims. Practising these responses can help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for claims processing, or how they measure success in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
