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- Tasks: Support customers through the claims process and ensure exceptional service.
- Company: Reputable insurance brokerage in Shrewsbury with a customer-focused approach.
- Benefits: Starting salary of £35,000, healthcare, pension, and 25 days holiday.
- Why this job: Make a real difference by helping customers navigate their claims.
- Qualifications: Strong customer service skills and knowledge of claims processes.
- Other info: Enjoy hybrid working with four days in-office and one day remote.
The predicted salary is between 28000 - 42000 £ per year.
A reputable insurance brokerage in Shrewsbury is seeking a Claims Handler to support customers through the claims process. You will record claims, handle enquiries, and liaise with insurers while ensuring exceptional customer service.
This full-time role offers a starting salary of £35,000 plus benefits such as healthcare, a company pension, and 25 days of holiday.
The position requires strong customer service skills and familiarity with claims processes. The role includes hybrid working, with four days in-office and one day remote.
Hybrid Insurance Claims Handler – Empathetic, Customer‐Focused in Shrewsbury employer: ExamWorks Group
Contact Detail:
ExamWorks Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Insurance Claims Handler – Empathetic, Customer‐Focused in Shrewsbury
✨Tip Number 1
Network like a pro! Reach out to people in the insurance industry, especially those who work in claims. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and claims handling. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your empathy and customer-focused mindset during interviews. Share specific examples of how you've helped customers in the past, as this will resonate well with potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged.
We think you need these skills to ace Hybrid Insurance Claims Handler – Empathetic, Customer‐Focused in Shrewsbury
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your empathetic approach. We want to see how you connect with customers and support them through tough times, so share any relevant experiences that showcase your customer-focused mindset.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your skills and experiences shine through without unnecessary fluff. Remember, we’re looking for someone who can communicate effectively!
Tailor Your Application: Make sure to customise your application for this role. Mention specific aspects of the job description that resonate with you and explain why you’re a great fit. We love seeing candidates who take the time to align their skills with our needs!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at ExamWorks Group
✨Know Your Claims Process
Make sure you brush up on the insurance claims process before your interview. Familiarise yourself with common terms and procedures, as this will show your potential employer that you’re serious about the role and understand what’s involved in handling claims.
✨Showcase Your Empathy
As an empathetic, customer-focused Claims Handler, it’s crucial to demonstrate your ability to connect with customers. Prepare examples from your past experiences where you’ve successfully handled difficult situations or provided exceptional service, highlighting your understanding of their needs.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the company culture, team dynamics, and how they support their employees in hybrid working. This not only shows your interest but also helps you gauge if the company is the right fit for you.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to what the interviewer is saying and responding thoughtfully. It’s a key skill for a Claims Handler, as you’ll need to fully understand customer concerns to provide the best support.
