At a Glance
- Tasks: Lead operational excellence in NHS services and drive continuous improvement.
- Company: Join Pure Physiotherapy, a top-rated company for health and wellbeing.
- Benefits: Competitive salary, hybrid work, and opportunities for professional growth.
- Other info: Be part of an inclusive organisation committed to high-quality service.
- Why this job: Make a real impact on patient care while leading dynamic teams.
- Qualifications: Strong operations experience, ideally in healthcare, with proven leadership skills.
The predicted salary is between 63000 - 77000 £ per year.
Location: East Anglia (Hybrid)
Salary: £39K
Hours: Full-time (40 hours per week)
We are seeking an exceptional Regional Operations Lead to play a pivotal role in delivering high-quality NHS and Primary Care services across East Anglia. This is an opportunity for a driven and experienced operations professional to take ownership of regional performance, influence key stakeholder relationships, and drive continuous improvement within a fast-growing, patient-focused organisation.
You will work at the heart of operations, partnering with senior leaders and NHS stakeholders to ensure services are delivered efficiently, compliantly, and to the highest possible standard.
The Opportunity
This is not a purely administrative operations role; it is a hands-on, strategic leadership position where you will:
- Shape and optimise service delivery across multiple NHS contracts
- Influence operational strategy and regional performance
- Lead, develop and inspire teams
- Act as a trusted partner to both internal leadership and external stakeholders
Key Responsibilities
Operational Leadership
- Own the day-to-day operational delivery of NHS services across the region
- Ensure services run efficiently, meeting all quality and performance standards
- Lead workforce planning, including rota oversight and resource optimisation
- Maintain accurate operational systems, reporting, and process documentation
Contract & Stakeholder Management
- Take full accountability for contract performance and KPIs
- Build and manage strong, credible relationships with NHS stakeholders
- Lead service reviews and identify opportunities for enhancement and growth
- Proactively identify risks and implement effective mitigation strategies
- Provide strong leadership to regional operations teams
- Act as a role model, driving high performance and accountability
- Analyse data trends (using tools such as Excel/Power BI) to inform decisions
- Lead improvement initiatives to enhance efficiency, quality, and patient outcomes
- Support strategic objectives and contribute to wider organisational goals
About You
We are looking for a confident, commercially aware and highly capable operations leader who thrives in a fast-paced healthcare environment.
- Strong operations (Ops) experience, ideally within healthcare or NHS settings
- Demonstrable understanding of NHS structures, contracts, and service delivery
- Proven leadership experience, including managing and developing teams
- Experience managing stakeholders at multiple levels
Key Skills
- Excellent organisational skills with the ability to manage competing priorities
- Strong communication and influencing skills
- Analytical mindset with the ability to interpret data and drive action
- Experience with CRMs, rostering, or clinical systems
- Strong presentation and interpersonal skills
Personal Attributes
- Results-driven with a proactive, solutions-focused mindset
- Calm under pressure, with excellent problem-solving capability
- High attention to detail and accountability
- Passionate about delivering high-quality patient services
About the Company
Pure Physiotherapy Ltd is regulated by the Chartered Society of Physiotherapy and complies with all relevant regulatory standards. Therapists practising acupuncture are additionally regulated by the Acupuncture Association of Chartered Physiotherapists. Pure Unity Health Group, a part of ExamWorks UK, has been named “Best Company To Work For” at the Health and Wellbeing Awards by Business Awards UK 2026. We’re also proud to share that ExamWorks UK has once again achieved Level 3 Disability Confident Leader status, reaffirming our commitment to inclusion and accessibility.
Regional Operations Lead employer: ExamWorks Group
ExamWorks Group is an exceptional employer, offering a dynamic work culture that prioritises employee growth and development. With a focus on enhancing NHS services in East Anglia, our team enjoys the flexibility of remote work combined with the opportunity to make a meaningful impact in healthcare operations. We provide comprehensive support, competitive benefits, and a collaborative environment that empowers our employees to excel in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Operations Lead
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like ExamWorks Group.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at ExamWorks Group.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like ExamWorks Group, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Regional Operations Lead
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at ExamWorks Group.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at ExamWorks Group.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to ExamWorks Group. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at ExamWorks Group. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at ExamWorks Group
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research ExamWorks Group’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
