At a Glance
- Tasks: Deliver a warm front desk experience and manage patient interactions with professionalism.
- Company: Join Pure Unity Health Group, a supportive and inclusive healthcare environment.
- Benefits: Competitive salary, training provided, and a friendly team atmosphere.
- Other info: Enjoy a dynamic role with opportunities for personal and professional growth.
- Why this job: Make a difference in patients' lives while developing your administrative skills.
- Qualifications: Strong communication skills and experience in customer service are essential.
The predicted salary is between 25000 - 32000 £ per year.
Location: Earlsfield, London
Contract: Permanent, 37.5 hours per week
Salary: £25,000 - £32,000 pa depending on experience
Shifts: Tuesday 8:45am – 5:15pm, Wednesday 8:45am – 6:15pm, Thursday 8:45am – 5:15pm, Friday 8:45am – 3:45pm, and Saturday 7:45am – 2:15pm
What You’ll Do
- Provide a warm, professional front desk experience, managing patient check‑ins and check‑outs
- Handle enquiries via phone, email, and in person, delivering excellent customer service
- Schedule, update, and confirm appointments while supporting patients with fees, insurance, and queries
- Manage clinic administration, including billing, invoicing, and maintaining accurate patient records
- Support clinicians with administrative tasks and ensure smooth daily clinic operations
- Prepare treatment rooms, maintain high clinic standards, and ensure equipment is ready
- Communicate effectively between patients and clinical staff, resolving concerns with empathy and professionalism
What You’ll Bring
- Confident in using Microsoft Office (Word, Excel, Outlook, Teams)
- Experience with practice‑management software, clinic management or scheduling software is advantageous, but training will be provided
- Strong verbal and written communication
- Professional, friendly telephone manner
- Able to build positive relationships with patients and colleagues
- Experience in customer‑facing roles (healthcare is beneficial)
- Calm under pressure and able to multitask
Benefits
Pure Unity Health Group, part of ExamWorks UK, is committed to inclusion and accessibility. We provide a supportive environment where your skills and experience are valued as part of our podiatry team.
Receptionist/Administrator employer: ExamWorks Group
At Pure Unity Health Group, located in the vibrant area of Earlsfield, London, we pride ourselves on fostering a supportive and inclusive work environment where every team member's contributions are valued. As a Receptionist/Administrator, you will enjoy a range of benefits including competitive salary, professional development opportunities, and a culture that prioritises teamwork and patient care, making it an ideal place for those seeking meaningful and rewarding employment in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Administrator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Pure Unity Health Group. Understanding their values and services will help you connect better during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your experience and skills confidently, especially when discussing your customer service background.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and set the right tone for your interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Receptionist/Administrator
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness to your words. Remember, we’re looking for someone who can provide that warm front desk experience.
Tailor Your Application:Make sure to tailor your application to the role of Receptionist/Administrator. Highlight your relevant experience, especially in customer service and administration. We love seeing how your skills match what we need, so be specific about your past roles!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your skills and experiences, making it easier for us to see why you’d be a great fit.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re keen on joining our team at Pure Unity Health Group. We can’t wait to hear from you!
How to prepare for a job interview at ExamWorks Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Receptionist/Administrator. Familiarise yourself with managing patient check-ins, handling enquiries, and supporting clinicians. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with patients, be prepared to discuss your previous customer-facing experiences. Think of specific examples where you provided excellent service or resolved a difficult situation. This will demonstrate your ability to handle enquiries with empathy and professionalism.
✨Brush Up on Your Tech Skills
As the job requires using Microsoft Office and possibly practice-management software, it’s a good idea to refresh your skills. If you have experience with similar software, mention it during the interview. If not, express your willingness to learn quickly, as training will be provided.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the clinic's operations, team dynamics, or patient care strategies. This shows that you’re engaged and serious about finding a good fit for both you and the company.
