At a Glance
- Tasks: Be the friendly face of our clinic while managing appointments and supporting our clinical team.
- Company: Join Pure Physiotherapy, a welcoming and professional healthcare environment.
- Benefits: Enjoy a competitive salary and a supportive team atmosphere.
- Other info: Flexible hours with opportunities for growth in a dynamic healthcare setting.
- Why this job: Make a real difference in patients' lives while developing your admin skills.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 26436 - 26436 £ per year.
Location: Pure Physiotherapy Chadderton Clinic, Oldham, OL9 9NS (on-site)
Shifts: 40 hours per week, Monday to Friday with shifts varying between 7am and 8pm
Salary: £26,436.80
About the Role
Pure Physiotherapy are looking for a professional, organised and customer-focused Clinic Receptionist / Administrator to join our team. This is a dual-function role combining front‑of‑house reception responsibilities with administrative support to ensure the smooth and efficient running of our clinic. You will play a key role in delivering an outstanding patient experience while supporting clinical teams and operational processes through high‑quality administration.
Purpose of the Role
This role is designed to provide a welcoming, courteous and professional experience for all patients and visitors, alongside delivering essential administrative support across patient pathways, referrer communications and clinic operations. You will be responsible for managing appointments, patient and referrer enquiries, maintaining a high standard of reception presentation, and supporting clinicians with a variety of administrative tasks.
Key Responsibilities
- Deliver a warm, professional and welcoming experience to patients, visitors and clients
- Maintain a clean, organised and professional reception environment
- Manage walk‑in enquiries and provide appropriate support
- Process payments for private services in line with company procedures
- Support daily operations, including opening and closing the clinic
- Manage shared email inboxes, responding to and directing enquiries efficiently
- Process new patient referrals and initiate first contact
- Book, amend and cancel appointments, including managing rescheduling lists
- Prepare and send discharge letters, reports and other communications
- Support clinical staff with administrative queries
- Handle high volumes of incoming and outgoing calls
About You
- Friendly, professional and approachable
- Experience in a busy customer service or patient‑facing environment
- Experience handling queries, concerns or complaints
- Excellent communication and interpersonal skills
- Strong organisational and multitasking abilities
- Good IT and computer literacy
- Understanding of confidentiality and data protection
- Flexible and adaptable
Receptionist / Administrator in Oldham employer: ExamWorks Group
At Pure Physiotherapy, we pride ourselves on fostering a supportive and dynamic work environment where our Clinic Receptionist / Administrator can thrive. Located in the heart of Chadderton, our clinic offers a collaborative culture that prioritises employee growth through ongoing training and development opportunities. With a focus on delivering exceptional patient care, you will be part of a dedicated team that values professionalism, teamwork, and a commitment to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist / Administrator in Oldham
✨Tip Number 1
Get to know the clinic! Before your interview, do a bit of research on Pure Physiotherapy. Familiarise yourself with their services and values. This will help you show genuine interest and tailor your responses to what they’re looking for.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can highlight your customer service skills and experience in a busy environment, just like they need for the receptionist role.
✨Tip Number 3
Dress the part! First impressions matter, especially in a professional setting like a clinic. Make sure you look polished and presentable for your interview. It shows you take the opportunity seriously and are ready to represent the clinic well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Receptionist / Administrator in Oldham
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and professional personality shine through. We want to see how you can bring warmth to our clinic and make patients feel welcome right from the start!
Tailor Your Experience:Make sure to highlight any relevant experience in customer service or administrative roles. We’re looking for someone who can handle queries and complaints with ease, so share specific examples that showcase your skills.
Be Organised:Since this role involves multitasking and managing appointments, demonstrate your organisational skills in your application. A clear and structured application will show us you can keep things running smoothly at our clinic.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at ExamWorks Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Clinic Receptionist / Administrator. Familiarise yourself with the key tasks like managing appointments and handling patient enquiries. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing a warm and professional experience, be ready to share examples from your past where you've excelled in customer service. Think of specific situations where you handled queries or complaints effectively, as this will highlight your suitability for the position.
✨Demonstrate Organisational Skills
The ability to multitask and stay organised is crucial for this role. Prepare to discuss how you manage your time and prioritise tasks, especially in a busy environment. You might even want to bring up any tools or methods you use to keep everything on track.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the clinic and the role. You could ask about the team dynamics, how they handle busy periods, or what a typical day looks like. It’s a great way to engage and leave a positive impression.
