At a Glance
- Tasks: Manage Occupational Health cases and provide front-of-house support in a dynamic office environment.
- Company: Join a supportive team at ExamWorks UK, a leader in inclusion and diversity.
- Benefits: Competitive salary, professional development opportunities, and a rewarding work atmosphere.
- Other info: Friendly, professional environment with opportunities for growth.
- Why this job: Make a real impact on customer experience while enjoying a varied role.
- Qualifications: 2+ years in administration or customer service; strong IT skills required.
The predicted salary is between 26465 - 26465 £ per year.
We are looking for a highly organised and customer-focused Occupational Health Administrator to join our team in Houghton-le-Spring. This is a fully office-based position that combines administration and front-of-house reception duties, making it ideal for someone who enjoys a varied and people-focused role. You will play a key role in managing Occupational Health cases, supporting the smooth day-to-day running of the service, and ensuring an excellent experience for employees, clients, and visitors.
Key Responsibilities
- Manage and progress Occupational Health cases in line with agreed service level agreements (SLAs).
- Action all allocated tasks and respond to customer enquiries received via post, email, and telephone.
- Liaise regularly with all parties involved in Occupational Health cases.
- Handle both internal and external enquiries professionally and efficiently.
- Maintain accurate records and update database systems.
- Provide reception and front-of-house support, welcoming visitors and ensuring a professional environment.
What We're Looking For
Experience & Knowledge
- Minimum of 2 years' experience in administration, customer service, or reception.
- Strong IT skills, including proficiency in Microsoft Office and database systems.
- Previous experience within an Occupational Health or clinical environment is desirable.
- Familiarity with clinical terminology would be advantageous.
Skills & Attributes
- Excellent verbal and written communication skills.
- Strong organisational skills with great attention to detail.
- Customer-focused with a commitment to delivering a high-quality service.
- Reliable, calm, and able to work effectively under pressure.
- Proactive, solutions-focused, and able to prioritise workload efficiently.
- Friendly, approachable, and professional when dealing with visitors and colleagues.
Why Join Us?
- A varied and rewarding role combining administration and reception responsibilities.
- Supportive team environment with opportunities for professional development.
- The opportunity to make a real impact on customer experience and service delivery.
Occupational Health Administrator in North East employer: ExamWorks Group
At Pure Physiotherapy, we are dedicated to fostering a supportive and inclusive work environment where our employees can thrive. With a strong emphasis on professional development, we offer generous CPD funding, flexible working patterns, and a comprehensive benefits package that includes up to 38 days of holiday and a monthly bonus scheme. Join us in Doncaster, where your passion for MSK care will be valued, and you will have the opportunity to make a meaningful impact while enjoying a collaborative team culture.
StudySmarter Expert Advice🤫
We think this is how you could land Occupational Health Administrator in North East
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like ExamWorks Group.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at ExamWorks Group.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like ExamWorks Group, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Occupational Health Administrator in North East
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at ExamWorks Group.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at ExamWorks Group.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to ExamWorks Group. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at ExamWorks Group. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at ExamWorks Group
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research ExamWorks Group’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
