At a Glance
- Tasks: Be the friendly face of our clinic, managing patient check-ins and providing top-notch customer service.
- Company: Join Pure Unity Health Group, a supportive and inclusive team in Earlsfield.
- Benefits: Enjoy a competitive salary, flexible hours, and a welcoming work environment.
- Other info: Training provided for software; great opportunity for career growth in healthcare.
- Why this job: Make a real difference in patients' lives while developing your admin skills.
- Qualifications: Strong communication skills and a friendly attitude; experience in customer service is a plus.
The predicted salary is between 25000 - 32000 £ per year.
Location: Earlsfield, London
Contract: Permanent, 37.5 hours per week
Salary: £25,000 - £32,000 pa depending on experience
Shifts: Tuesday 8:45am – 5:15pm, Wednesday 8:45am – 6:15pm, Thursday 8:45am – 5:15pm, Friday 8:45am – 3:45pm, and Saturday 7:45am – 2:15pm
What You’ll Do
- Provide a warm, professional front desk experience, managing patient check‑ins and check‑outs
- Handle enquiries via phone, email, and in person, delivering excellent customer service
- Schedule, update, and confirm appointments while supporting patients with fees, insurance, and queries
- Manage clinic administration, including billing, invoicing, and maintaining accurate patient records
- Support clinicians with administrative tasks and ensure smooth daily clinic operations
- Prepare treatment rooms, maintain high clinic standards, and ensure equipment is ready
- Communicate effectively between patients and clinical staff, resolving concerns with empathy and professionalism
What You’ll Bring
- Confident in using Microsoft Office (Word, Excel, Outlook, Teams)
- Experience with practice‑management software, clinic management or scheduling software is advantageous, but training will be provided
- Strong verbal and written communication
- Professional, friendly telephone manner
- Able to build positive relationships with patients and colleagues
- Experience in customer‑facing roles (healthcare is beneficial)
- Calm under pressure and able to multitask
Benefits
Pure Unity Health Group, part of ExamWorks UK, is committed to inclusion and accessibility. We provide a supportive environment where your skills and experience are valued as part of our podiatry team.
Receptionist/Administrator in London employer: ExamWorks Group
At Pure Unity Health Group, located in the vibrant area of Earlsfield, London, we pride ourselves on fostering a supportive and inclusive work environment where every team member's contributions are valued. As a Receptionist/Administrator, you will enjoy a competitive salary, flexible working hours, and opportunities for professional growth within our dedicated podiatry team, all while delivering exceptional service to our patients in a friendly and dynamic clinic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Administrator in London
✨Tip Number 1
First things first, make sure you know the company inside out. Research Pure Unity Health Group and understand their values and services. This will help you tailor your approach and show them you're genuinely interested in being part of their team.
✨Tip Number 2
When you get that interview, don’t just prepare for the usual questions. Think about how you can demonstrate your customer service skills and ability to multitask. Share specific examples from your past roles that highlight your experience in handling enquiries and managing appointments.
✨Tip Number 3
Dress the part! As a Receptionist/Administrator, you'll be the first point of contact. Make sure you present yourself professionally. A smart appearance can make a great first impression and set the tone for the rest of the interview.
✨Tip Number 4
Finally, don’t forget to follow up after your interview. A simple thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. Plus, it’s a great opportunity to reiterate your enthusiasm for the role!
We think you need these skills to ace Receptionist/Administrator in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness to your words. Remember, we’re looking for someone who can provide that warm front desk experience.
Tailor Your Application:Make sure to tailor your application to the role of Receptionist/Administrator. Highlight your relevant experience, especially in customer service and administration. We love seeing how your skills match what we need, so be specific about your past roles!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your skills and experiences, making it easier for us to see why you’d be a great fit.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re keen on joining our team at Pure Unity Health Group. We can’t wait to hear from you!
How to prepare for a job interview at ExamWorks Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Receptionist/Administrator. Familiarise yourself with managing patient check-ins, handling enquiries, and supporting clinicians. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Whether it's resolving a complaint or making someone feel welcome, these stories will highlight your ability to connect with patients and colleagues alike.
✨Brush Up on Your Tech Skills
Make sure you're comfortable using Microsoft Office and any practice-management software. If you have experience with clinic management tools, be ready to discuss how you've used them effectively. If not, express your willingness to learn and adapt quickly to new systems.
✨Practice Your Communication Style
As a Receptionist/Administrator, clear communication is key. Practice speaking clearly and professionally, both in person and over the phone. You might even want to do a mock interview with a friend to get feedback on your tone and mannerisms, ensuring you come across as friendly and approachable.
