IT Service Desk Field Engineer
Midlands or South based | Extensive Travel Required
Plus Car Allowance + On-Call Benefits
Are you a hands‑on IT professional who thrives in a fast‑paced, people‑focused environment? Do you enjoy solving problems on‑site and making a real impact where it matters most?
We’re looking for an IT Service Desk Field Engineer to join our growing IT team, supporting sites across the UK. This is a dynamic role combining field‑based support, remote troubleshooting, and project involvement, with the opportunity to play a key part in acquisition onboarding and service delivery.
What You’ll Be Doing
- Travelling across the UK to deliver on‑site IT support to clinics and corporate offices
- Acting as a first responder to minimise downtime and keep critical services running
- Diagnosing and resolving hardware, software, and network issues
- Supporting installations, upgrades, and site onboarding activities
- Providing remote Service Desk support when not in the field
- Creating and maintaining clear technical documentation and knowledge articles
- Building strong relationships with stakeholders and delivering exceptional customer service
What We’re Looking For
- Experience in an IT support or field engineer role (2+ years)
- Strong knowledge of Microsoft OS, M365, and networking fundamentals (TCP/IP, DNS, VPN)
- Hands‑on troubleshooting across multi‑site environments
- Ability to work independently, prioritise effectively, and own issues through to resolution
- A customer‑first mindset with excellent communication skills
- Flexibility to travel extensively across the UK
What’s in It for You
- Car allowance to support your travel
- On‑call allowance as part of the role
- Exposure to large‑scale IT rollouts and acquisitions
- Opportunity to work across diverse environments and technologies
- Be part of a collaborative team making a real difference to frontline services
Why Join Us?
You’ll play a vital role in ensuring technology supports essential services, with a direct impact on business continuity and user experience. If you enjoy variety, autonomy, and being the face of IT support — this role is for you.
BH1195 IND2
