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- Tasks: Handle customer calls, solve problems, and build relationships daily.
- Company: Join Premex Services, a dynamic team in Bolton focused on exceptional support.
- Benefits: Enjoy 22 days annual leave, birthday off, and discounts on dining and entertainment.
- Other info: Flexible roles with a focus on personal development and teamwork.
- Why this job: Be part of a supportive team with opportunities for growth in a professional environment.
- Qualifications: GCSE grade C or above; previous admin experience preferred.
The predicted salary is between 24000 - 36000 £ per year.
Customer Service Representative
Premex Services Bolton Permanent Jun 10, 2025
Join Our Dynamic Technician Support Team in Bolton as a Customer Representative!
Are you passionate about delivering exceptional customer service and building strong relationships? Do you thrive in a fast-paced environment and have a knack for problem-solving? If so, we have the perfect opportunity for you!
What We Offer:
- Annual Leave:22 days + bank holidays, increasing with service.
- Birthday Leave:Enjoy your special day off.
- Employee Assistance and Wellbeing:Access to support and resources for your wellbeing.
- Holiday Scheme:Buy and sell up to an extra week of holiday.
- Additional Benefits:Discounts on dining out, entertainment, memberships, and more.
Key Responsibilities:
- Be the Voice of Our Company:Handle inbound and outbound calls with professionalism and a positive attitude.
- Achieve Your Goals:Consistently meet Key Performance Indicators (KPIs) and celebrate your achievements.
- Deliver Excellence:Adhere to internal and external customer Service Level Agreements (SLAs) and strive to exceed expectations.
- Build Strong Relationships:Provide outstanding customer service and foster lasting connections with our clients.
- Problem-Solve Effectively:Address initial complaints and escalate when necessary, turning challenges into opportunities.
- Stay Organised:Manage incoming correspondence via letters and emails with precision.
- Ensure Accuracy:Maintain accurate data entry and allocate work to field agents efficiently.
- Collaborate Seamlessly:Manage client accounts and coordinate with the Field Force to ensure smooth operations.
- Communicate Clearly:Produce high-quality written communication for both internal and external use.
- Follow Standards:Operate in accordance with ISO Quality & Security Systems and company policies, including GDPR, Health & Safety, and Social Media guidelines.
- Stay on Top of Tasks:Perform diary/chase reviews and meet required standards in service and quality audits.
- Be Adaptable:Undertake any other duties as assigned by management.
Skills Required:
- Excellent Communicator:Strong internal communication and IT knowledge.
- Customer Service Expert:Exceptional customer service and organisational skills.
- Detail-Oriented:Proficiency in data entry and understanding written communication.
- Telephone Professional:Professional telephone manner and problem-solving abilities.
- Skilled Writer:Competence in letter writing and process knowledge.
- Time Management:Effective time management and ability to handle initial complaints.
- Versatile:Experience in inspector/client communication, investigation, and finance.
Qualifications:
- GCSE grade C and above, NVQ 1 or 2, or equivalent.
Experience:
- Previous experience in administration and office environments.
Personal Qualities:
- Punctual:Always on time and well-presented.
- Team Player:Works well with others and maintains a positive attitude.
- Self-Improver:Commitment to self-development and continuous improvement.
Why Join Us?
- Supportive Team:Be part of a dynamic Technician Support team that values your contributions.
- Career Growth:Opportunities for career growth and development.
- Professional Environment:Work in a professional environment that appreciates your hard work.
If you’re ready to take your career to the next level and make a difference, apply now and join our Technician Support team in Bolton!
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Customer Service Representative employer: ExamWorks Group
Contact Detail:
ExamWorks Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with common customer service scenarios and practice your responses. This will help you demonstrate your problem-solving skills during the interview, showing that you're ready to handle real-life situations.
✨Tip Number 2
Research the company culture at Premex Services. Understanding their values and how they approach customer service can give you an edge in the interview, allowing you to align your answers with what they prioritise.
✨Tip Number 3
Prepare examples from your past experiences that highlight your communication skills and ability to work under pressure. Being able to share specific instances where you've excelled in these areas will make a strong impression.
✨Tip Number 4
Practice your telephone manner by conducting mock calls with friends or family. Since this role involves handling inbound and outbound calls, showcasing a professional and friendly tone will be crucial during your interview.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Use keywords from the job description, such as 'problem-solving', 'communication', and 'data entry' to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build relationships. Mention specific examples of how you've met KPIs or resolved customer complaints in the past.
Showcase Your Skills: In your application, emphasise your organisational skills, attention to detail, and professional telephone manner. Provide examples of how you have successfully managed tasks and communicated effectively in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at ExamWorks Group
✨Showcase Your Communication Skills
As a Customer Service Representative, strong communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. Use examples from past experiences where you successfully resolved customer issues through effective communication.
✨Highlight Problem-Solving Abilities
Employers are looking for candidates who can handle challenges with ease. Prepare to discuss specific instances where you turned a difficult situation into a positive outcome. This will show your potential employer that you can think on your feet and adapt to changing circumstances.
✨Emphasise Teamwork and Collaboration
Since the role involves working closely with others, be ready to talk about your experience in team settings. Share examples of how you contributed to team success and maintained a positive attitude, as this aligns with the company’s values.
✨Demonstrate Attention to Detail
In customer service, accuracy is crucial. Be prepared to discuss how you ensure precision in your work, especially in data entry and written communication. Mention any tools or methods you use to stay organised and maintain high standards.