Case Handler

3D Plus Case Handler

Location: Premex House

Contract: Full Time, Permanent

About the Role

We are looking for a highly organised and customer-focused 3D Plus Case Handler to join our growing team. This is an excellent opportunity for someone with strong administrative and customer service experience who enjoys managing cases from instruction through to completion in a fast-paced, quality-driven environment. You will be responsible for managing a caseload of complex compensation claims, ensuring each case progresses efficiently while delivering exceptional service to claimants, solicitors, medical experts, and suppliers. Due to the sensitive and high-value nature of the work, exceptional attention to detail, empathy, and strong organisational skills are essential.

Key Responsibilities

• Manage and progress medical legal cases from instruction through to completion, ensuring compliance with agreed service levels and quality standards.
• Arrange appointments with medical experts and suppliers using the case management system.
• Proactively liaise with solicitors, claimants, experts, and suppliers to obtain updates, appointments, and reports within contractual timescales.
• Monitor case progress and ensure all court deadlines and customer requirements are met.
• Handle inbound and outbound telephone calls professionally, providing regular updates and an excellent customer experience.
• Maintain accurate and detailed records on the case management system.
• Review and manage sensitive information and documentation with professionalism and discretion.
• Ensure post-report actions are completed, including liaising with experts regarding court appearances, joint statements, conferences with counsel, and associated fees.
• Identify and resolve issues that may impact service delivery or case progression.
• Attend all required training and comply with company policies and procedures.

About You

You will be an organised and resilient individual with exceptional communication skills and a passion for delivering excellent customer service.

Essential Skills & Experience

• Previous experience in a customer service, case handling, fee earner, legal administration, or medical legal environment.
• Experience using case management systems.
• Strong telephone and communication skills.
• Excellent attention to detail and accuracy.
• Ability to manage multiple priorities and deadlines effectively.
• Strong problem-solving abilities and the confidence to work independently.
• IT literate with good administrative skills.
• Comfortable dealing with sensitive and sometimes distressing information.

Desirable

• Previous experience within a law firm, claims environment, or medico-legal sector.
• Understanding of personal injury or medical legal processes.

Personal Attributes

• Professional and reliable.
• Positive and enthusiastic approach.
• Strong team player.
• Excellent time management and organisational skills.
• Committed to personal development and continuous learning.
• Respectful, empathetic, and customer-focused.

Qualifications

• GCSE Grade A-C / 4-9 (or equivalent) in Maths and English.
• Additional legal or business administration qualifications would be advantageous.

What You'll Receive

• Comprehensive training and ongoing development.
• Supportive and collaborative team environment.
• Opportunities for career progression.
• Competitive salary and benefits package.
• The opportunity to make a genuine difference to customers during challenging circumstances.

Internal Vacancy

This is an internal only vacancy and external or agency candidates will not be accepted.

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