At a Glance
- Tasks: Support service delivery by coordinating reports, monitoring performance, and enhancing communication across teams.
- Company: Join a dynamic team in Horwich Bolton focused on operational excellence.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Be part of a supportive culture that values continuous improvement and teamwork.
- Why this job: Make a real impact by improving processes and delivering high-quality services.
- Qualifications: Experience in admin or service delivery, strong attention to detail, and Excel skills.
The predicted salary is between 23850 - 29150 £ per year.
Service Delivery Support Role.
About the Role
We are looking for a highly organised and detail-focused Service Delivery Support person to join our Functional Assessment Services (FAS) team.
This is an exciting opportunity to play a key role in supporting the delivery of high-quality operational services by coordinating reporting activity, monitoring performance information and supporting effective communication across multiple teams.
Working closely with the Service Delivery Lead and wider operational stakeholders, you will help ensure contractual commitments are met while contributing to continuous improvement across the service.
If you enjoy working with data, spotting trends, improving processes and collaborating with a variety of teams, we'd love to hear from you.
- What You'll Be Doing
- Support the preparation, validation and submission of daily, weekly and monthly performance reports.
- Monitor service delivery performance against contractual requirements and highlight risks, issues or emerging trends.
- Maintain accurate trackers, logs and reporting records to support governance and operational decision-making.
- Work closely with Planning, MI, Assessment Centre and Clinical Operations teams to gather and validate information.
- Coordinate customer and internal requests, meetings and actions, ensuring updates are tracked and communicated effectively.
- Support the creation of forecasting information, planning administration and performance packs.
- Use Excel, Power BI and other systems to analyse data and identify operational insights.
- Review processes and procedures, recommending improvements that enhance efficiency, accuracy and consistency.
- Champion our FIRST values and contribute to a collaborative one-team culture.
- What We’re Looking For
Essential Skills and Experience
- Experience in an administrative, operational support or service delivery environment.
- Experience preparing reports and working with performance data.
- Strong attention to detail with a high level of accuracy.
- Good organisational and time-management skills.
- Ability to manage multiple priorities and meet deadlines.
- Confident user of Microsoft Excel.
- Strong written and verbal communication skills.
- Ability to identify issues, elevate appropriately and contribute to practical solutions.
Desirable
- Experience using Power BI or similar reporting tools.
- Knowledge of service delivery environments and contractual performance measures.
- Understanding of management information (MI) reporting and data quality principles.
- Awareness of governance, document control and audit requirements.
About You
- Professional, approachable and collaborative.
- Comfortable working in a fast-paced environment.
- Curious and keen to learn new systems and processes.
- Committed to delivering high-quality work.
- Passionate about continuous improvement and customer service.
- Trustworthy and able to handle confidential information appropriately.
Why Join Us?
You’ll be part of a supportive team where your work directly contributes to service performance, operational excellence and customer outcomes.
This role offers the opportunity to develop your reporting, analytical and stakeholder management skills while working across a range of business functions.
The deadline for this role is Friday 21st August 2026.
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Service Delivery Support in Bolton employer: ExamWorks Group
ExamWorks Group is an exceptional employer, offering a dynamic work culture that prioritises employee growth and development. With a focus on enhancing NHS services in East Anglia, our team enjoys the flexibility of remote work combined with the opportunity to make a meaningful impact in healthcare operations. We provide comprehensive support, competitive benefits, and a collaborative environment that empowers our employees to excel in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Support in Bolton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ExamWorks Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ExamWorks Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Delivery Support in Bolton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ExamWorks Group:Your cover letter is your chance to shine! Tell us why you want to work at ExamWorks Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ExamWorks Group!
How to prepare for a job interview at ExamWorks Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
