At a Glance
- Tasks: Provide advanced IT support and troubleshoot complex technical issues.
- Company: Join a dynamic IT team in a supportive office environment.
- Benefits: Full-time role with competitive salary and opportunities for growth.
- Other info: Collaborative culture with a focus on continuous improvement and professional development.
- Why this job: Make a real difference by enhancing user experience and service delivery.
- Qualifications: Experience in 2nd Line IT Support and strong knowledge of Microsoft technologies.
The predicted salary is between 30000 - 40000 £ per year.
Location: Office Based in Horwich Bolton BL6 6QQ.
Contract: Full-time, permanent
Department: IT Operations
The Role
We are looking for an experienced IT Support Technician (Level 2) to provide advanced technical support to our end users and act as an escalation point for the 1st Line Service Desk. This is a hands-on role requiring strong troubleshooting skills, excellent customer service, and the ability to work independently while collaborating closely with the Service Desk Manager and wider IT Operations teams. You will take ownership of complex incidents, support end user devices, and play an active role in maintaining high service standards across the organisation.
Key Responsibilities
- Provide high quality 2nd line IT support, acting as an escalation point for 1st Line and taking ownership of incidents to resolution
- Troubleshoot and support Windows 11, Microsoft 365, Azure AD, business applications and virtual desktop environments
- Support and deploy end user hardware including laptops, peripherals, meeting room technology and mobile devices (via Intune/MDM)
- Maintain accurate ticketing, asset and access records, ensuring security, compliance and SLA adherence
- Work closely with the Service Desk Manager, 1st Line colleagues and 3rd Line teams to improve service delivery
- Provide guidance, mentoring and knowledge sharing to support users and the wider Service Desk
- Identify recurring issues and contribute to service, system and process improvements
Skills & Experience Required
Essential:
- Proven experience in a 2nd Line IT Support or similar technical role
- Strong knowledge of Windows 11, Microsoft 365 and Azure AD
- Experience managing users and access within Active Directory
- Understanding of networking fundamentals (LAN/WAN, Wi Fi, DNS, DHCP, TCP/IP)
- Experience supporting end-user hardware and Microsoft cloud services
- Experience with MDM, ideally Microsoft Intune / Endpoint Manager
- Excellent communication and organisational skills
- Ability to translate technical issues into clear, user-friendly language
- Proactive approach with strong ownership and prioritisation skills
Desirable:
- Microsoft certifications (MS-900, MD-102, AZ-900)
- ITIL Foundation certification
- PowerShell scripting experience
Personal Attributes
- Customer focused and professional
- Calm under pressure with strong problem solving skills
- Highly organised with excellent attention to detail
- Able to work independently while collaborating within a team
- Proactive, reliable and eager to continuously improve
IT Support Technician Level 2 in Bolton employer: ExamWorks Group
ExamWorks Group is an exceptional employer, offering a dynamic work culture that prioritises employee growth and development. With a focus on enhancing NHS services in East Anglia, our team enjoys the flexibility of remote work combined with the opportunity to make a meaningful impact in healthcare operations. We provide comprehensive support, competitive benefits, and a collaborative environment that empowers our employees to excel in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician Level 2 in Bolton
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT world, especially those who might know about openings for an IT Support Technician. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by brushing up on your troubleshooting skills and familiarising yourself with Windows 11 and Microsoft 365. We want you to showcase your ability to solve problems and communicate effectively, so practice explaining technical issues in a user-friendly way.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. It’s a simple way to keep your name fresh in their minds.
✨Tip Number 4
Apply through our website for the best chance of landing that IT Support Technician role. We love seeing applications directly from candidates who are eager to join our team and contribute to our high service standards!
We think you need these skills to ace IT Support Technician Level 2 in Bolton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in 2nd Line IT Support and showcases your skills with Windows 11, Microsoft 365, and Azure AD. We want to see how your background aligns with the role, so don’t be shy about mentioning relevant projects or achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. We love seeing candidates who can translate technical jargon into user-friendly language, so show us your communication skills!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled complex incidents in the past. We’re looking for someone who takes ownership and can demonstrate a proactive approach to troubleshooting. Share those success stories that highlight your ability to stay calm under pressure!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at ExamWorks Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, Microsoft 365, and Azure AD. Be ready to discuss how you've tackled complex incidents in the past and how you can apply that experience to the role.
✨Show Off Your Troubleshooting Skills
Prepare to share specific examples of how you've resolved tricky technical issues. Think about the steps you took, the tools you used, and how you communicated with users during the process.
✨Demonstrate Your Customer Service Savvy
Since this role requires excellent customer service skills, be ready to talk about how you handle difficult situations with users. Highlight your ability to translate technical jargon into user-friendly language.
✨Be Proactive and Solution-Oriented
Employ a proactive mindset by discussing how you've identified recurring issues and contributed to improvements in service delivery. Show that you're not just a problem solver but also someone who seeks to enhance processes.
