Expert Liaison in Bolton

Rationalised Panel Coordinator

Location:Premex House, Bolton
Contract: Secondment for 9 Months,

About the Role

We are looking for a highly organised and proactive Rationalised Panel Coordinator to join our team. This is a key role responsible for managing and developing an expert panel network across the UK, ensuring our customers receive a high-quality, efficient, and commercially effective service.

You will take ownership of your allocated geographical area, managing expert performance, availability, utilisation, compliance, and service delivery. Working closely with operational teams, suppliers, finance, and management, you will ensure the expert panel consistently meets business demands and customer expectations.

This role would suit someone with strong relationship management skills, excellent attention to detail, and the ability to analyse data and influence stakeholders.

Key Responsibilities

• Manage and maintain relationships with experts within your allocated region across the UK.
• Recruit and onboard experts onto the rationalised panel in line with business requirements.
• Monitor expert utilisation, performance, compliance, and adherence to service level agreements (SLAs).
• Track instruction volumes, nomination activity, and panel capacity to identify potential gaps.
• Complete authentication and compliance checks for all new panel members.
• Coordinate expert visits and meetings with the Procurement Manager.
• Act as the primary point of contact for internal queries relating to your allocated panel.
• Identify recruitment needs and source new experts where required.
• Maintain and update expert databases, ensuring data accuracy at all times.
• Manage VU Diary and DocVU systems.
• Produce regular reports, statistics, and management information.
• Participate in weekly performance review meetings.
• Build strong working relationships with suppliers, customers, and internal stakeholders.
• Manage escalations and grievance procedures when required.
• Support operational teams with expert allocation and panel queries.
• Operate in accordance with the company's ISO Quality System.
• Undertake additional duties as required to support the business.

What We're Looking For

Knowledge & Experience

• Strong understanding of service delivery and customer-focused operations.
• Knowledge and understanding of service level agreements (SLAs).
• Experience managing stakeholder relationships and handling complex queries.
• Experience dealing with challenging customers or suppliers.
• Experience using CRM/CMS systems and managing databases.
• Experience of accurate data input and administration.
• Ability to analyse information and provide clear updates to stakeholders.

Skills & Attributes

• Excellent verbal and written communication skills.
• Strong relationship-building and stakeholder management skills.
• Highly organised with exceptional attention to detail.
• Ability to prioritise workload and work effectively under pressure.
• Professional, confident, and approachable manner.
• Strong problem-solving and decision-making skills.
• Able to work independently and collaboratively within a team.
• Positive, adaptable, and proactive approach to work.

Why Join Us?

• Be part of a supportive and collaborative team.
• Opportunity to make a real impact on service delivery and supplier performance.
• Develop relationships with key industry experts and stakeholders.
• Ongoing learning and development opportunities.
• Competitive salary and benefits package.

If you're a highly organised professional with a passion for relationship management, operational excellence, and delivering outstanding service, we'd love to hear from you.

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