At a Glance
- Tasks: Handle customer calls and resolve queries with empathy and accuracy.
- Company: Join a supportive team at ExamWorks UK, focused on exceptional service.
- Benefits: Competitive salary, training opportunities, and a friendly work environment.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference by helping customers and building strong relationships.
- Qualifications: Customer service experience and excellent communication skills.
The predicted salary is between 22000 - 26000 £ per year.
Are you a confident communicator who thrives on delivering exceptional customer service? We’re looking for a proactive, friendly, and detail-driven individual to join our frontline telephony team, supporting Solicitors, Insurers, Medical Suppliers, and Claimants with professionalism and care.
About the Role
As a Customer Service Advisor, you’ll be the first point of contact for incoming and outgoing calls, ensuring every interaction is handled with empathy, accuracy, and ownership. You’ll play a key role in progressing cases, resolving queries, and maintaining strong relationships with all stakeholders.
Key Responsibilities
- Handling Customer Calls — Respond to a wide range of queries from customers, clients, and experts, ensuring timely, accurate updates and aiming for first-call resolution.
- Reducing Repeat Contacts — Identify issues or patterns and flag opportunities for improvement.
- Maintaining Call Standards — Build strong relationships while adhering to agreed service levels.
- Understanding Services & Processes — Confidently navigate different case types, litigation processes, and our case management systems.
- Meeting Deadlines — Complete all assigned work within required timescales.
- Team Collaboration — Contribute positively to the team and wider business.
- Complaint Handling — Resolve complaints at first contact where possible or elevate appropriately.
- Training & Development — Attend and complete all required training.
- Additional Duties — Support the business with any other tasks as needed.
Knowledge & Experience
- 3dR Knowledge beneficial
- Telephony Experience desirable
- Customer Service Background desirable
Skills & Abilities
- Excellent Communication – Clear, confident, and professional
- Customer Focus – Always putting people first
- Problem Solving – Logical, calm, and solution-driven
- Quality & Accuracy – Strong attention to detail
- IT Literacy – Comfortable navigating systems
- Initiative – Able to work independently when needed
Personal Qualities
- Friendly & Helpful
- Punctual & Reliable
- Team Player
Customer Service Case Handler in Bolton employer: ExamWorks Group
At ExamWorks UK, we pride ourselves on being an exceptional employer that values our employees' contributions and fosters a supportive work culture. Located in Bolton, we offer comprehensive training and development opportunities to help you grow in your role as a Customer Service Case Handler, while also ensuring a friendly and collaborative environment where every team member is encouraged to thrive. Join us to be part of a dedicated team that prioritises customer satisfaction and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Case Handler in Bolton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ExamWorks Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ExamWorks Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Case Handler in Bolton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ExamWorks Group:Your cover letter is your chance to shine! Tell us why you want to work at ExamWorks Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ExamWorks Group!
How to prepare for a job interview at ExamWorks Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
