Audiology Team Case Handler Customer Service Bolton Permanent Oct 23, 2026
Audiology Case Handler
Location: Premex House
Salary: £25,556.00
Job Type: Full Time, Permanent
Join Our Team as an Audiology Case Handler
Are you highly organised, customer-focused, and looking for an opportunity to develop your career in case management? We are seeking an enthusiastic NIHL (Noise-Induced Hearing Loss) Case Handler to join our growing team.
In this role, you will be responsible for managing cases from instruction through to completion, ensuring customer expectations and service level agreements (SLAs) are consistently achieved. You will work closely with suppliers and customers, coordinating audiogram appointments, monitoring case progress, and maintaining accurate case records throughout the process.
This is an excellent opportunity for someone with strong administrative and customer service experience who enjoys working in a fast-paced environment where attention to detail is key.
Key Responsibilities
- Arrange audiogram appointments with suppliers using the case management system.
- Liaise with suppliers to obtain appointments, progress updates, and reports within agreed service levels.
- Process audiogram results accurately and ensure timely transmission of information to customers.
- Maintain detailed and accurate case records, logging all contact, actions, dates, and outcomes on the case management system.
- Handle inbound and outbound calls professionally, assisting customers and suppliers with queries.
- Escalate complaints and complex issues to management where appropriate.
- Complete written correspondence to a high standard, ensuring correct spelling, grammar, and professionalism at all times.
- Attend mandatory training and participate in ongoing development opportunities.
- Support the wider team and undertake additional duties as required.
What We're Looking For
Experience
- Previous administration experience within an office environment.
- Experience providing excellent customer service.
- Experience working with database or case management systems would be advantageous.
Skills & Abilities
- Excellent verbal and written communication skills.
- Strong customer service focus.
- Good organisational and time management skills.
- Accurate data entry and record-keeping abilities.
- Confident telephone manner.
- Strong attention to detail.
- Problem-solving and decision-making skills.
- Ability to prioritise workload effectively.
- Competent in Microsoft Word and Excel.
- Ability to build positive working relationships with internal teams, customers, and suppliers.
Personal Qualities
- Enthusiastic and positive attitude.
- Reliable with excellent timekeeping.
- Professional and presentable.
- Strong team player.
- Adaptable and willing to learn.
- Able to work on own initiative as well as collaboratively.
Why Join Us?
- Full training provided.
- Supportive and friendly working environment.
- Opportunities for career progression and development.
- Varied and rewarding workload.
- Competitive salary and benefits package.
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Audiology Team Case Handler in Bolton employer: ExamWorks Group
At Pure Physiotherapy, we are dedicated to fostering a supportive and inclusive work environment where our employees can thrive. With a strong emphasis on professional development, we offer generous CPD funding, flexible working patterns, and a comprehensive benefits package that includes up to 38 days of holiday and a monthly bonus scheme. Join us in Doncaster, where your passion for MSK care will be valued, and you will have the opportunity to make a meaningful impact while enjoying a collaborative team culture.
