Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic contact centre team and ensure top-notch service delivery.
- Company: Pure Unity Health is dedicated to providing exceptional healthcare support.
- Benefits: Enjoy a supportive team environment and opportunities for professional growth.
- Why this job: Make a real impact in healthcare while developing your leadership skills.
- Qualifications: Experience in healthcare administration and contact centre leadership is essential.
- Other info: This is an office-based role in Norwich with a competitive salary.
The predicted salary is between 38000 - 42000 £ per year.
Admin and Customer Service Manager
Pure Unity Health Norwich Permanent Jul 4, 2025
We\’re Hiring:Admin and Customer Service Manager
Norwich (Office-Based)| £38,000 – £42,000| 40 Hours/Week
Reporting to:Head of Clinics
Are you an experienced leader in healthcare administration and contact centre operations, with a passion for service excellence and team development?
We’re looking for adedicated and driven Admin and Customer Service Managerto lead our central operations and ensure our contact centre delivers outstanding support to service users across the healthcare sector.
Why This Role Matters
In this pivotal role, you’ll be the engine behind our contact centre’s success — leading a team, managing performance, and ensuring every interaction reflects our commitment to care, quality, and compliance.
What You’ll Be Doing
- Leading and developing a high-performing contact centre team (on-site & remote)
- Managing escalated service user issues and formal complaints with empathy and professionalism
- Driving performance through KPIs, coaching, and continuous improvement
- Ensuring compliance with safeguarding, data protection, and healthcare regulations
- Collaborating with senior leadership to align operations with strategic goals
- Innovating systems and processes to enhance efficiency and service delivery
What You’ll Bring
- Proven experience in a healthcare setting(essential)
- Strong background in contact centre or administrative leadership
- Experience with clinical systems and patient management platforms
- Excellent communication, problem-solving, and organisational skills
- A full UK driving licence and access to a vehicle (insured for business use)
- A passion for people, service, and making a difference
What You’ll Gain
- A supportive, mission-driven team environment
- The opportunity to shape and grow a vital part of our organisation
- A role where your leadership directly impacts service user experience
- Ongoing professional development and career progression
Ready to Make a Difference?
If you\’re ready to lead with purpose and bring your healthcare expertise to a role that truly matte, — we’d love to hear from you.
Apply today and help us deliver care with compassion and excellence.
#J-18808-Ljbffr
Admin and Customer Service Manager employer: ExamWorks Group
Contact Detail:
ExamWorks Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admin and Customer Service Manager
✨Tip Number 1
Familiarise yourself with the latest trends in healthcare administration and contact centre operations. This knowledge will not only help you understand the role better but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the healthcare sector, especially those in administrative roles. Attend industry events or join online forums to connect with potential colleagues and gain insights into the company culture at Pure Unity Health.
✨Tip Number 3
Prepare specific examples of how you've successfully led teams in previous roles. Highlight your experience with KPIs and performance management, as these are crucial for the Admin and Customer Service Manager position.
✨Tip Number 4
Research Pure Unity Health's mission and values thoroughly. Understanding their commitment to care and quality will enable you to align your responses during interviews with their organisational goals, showcasing your fit for the role.
We think you need these skills to ace Admin and Customer Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in healthcare administration and contact centre operations. Use specific examples that demonstrate your leadership skills and ability to manage a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for service excellence and team development. Mention how your background aligns with the role's requirements and express your enthusiasm for contributing to Pure Unity Health.
Highlight Relevant Skills: In your application, emphasise your communication, problem-solving, and organisational skills. Provide examples of how you've successfully managed escalated issues or improved performance through KPIs in previous roles.
Showcase Compliance Knowledge: Since compliance with safeguarding, data protection, and healthcare regulations is crucial, include any relevant certifications or training you have completed. This will demonstrate your commitment to maintaining high standards in healthcare administration.
How to prepare for a job interview at ExamWorks Group
✨Showcase Your Leadership Skills
As an Admin and Customer Service Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on your approach to coaching and developing team members.
✨Understand Healthcare Regulations
Familiarise yourself with key healthcare regulations and compliance standards relevant to the role. Being able to discuss these confidently will show your commitment to maintaining high standards in service delivery.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding escalated service user issues. Think of specific situations where you handled complaints effectively and be ready to explain your thought process.
✨Align with Company Values
Research Pure Unity Health's mission and values. During the interview, express how your personal values align with theirs, particularly your passion for service excellence and making a difference in healthcare.
