At a Glance
- Tasks: Lead a team to manage scheduling and customer service operations in housing maintenance.
- Company: Established provider of housing maintenance services with a focus on quality.
- Benefits: Competitive salary, 23 days leave, perks, and a supportive work environment.
- Other info: Office-based role in East London with excellent career growth opportunities.
- Why this job: Make a real difference in residents' lives while developing your leadership skills.
- Qualifications: Experience in housing repairs, scheduling, and strong communication skills.
The predicted salary is between 42000 - 42000 £ per year.
An established provider of housing maintenance and repair services is seeking an experienced Scheduling Manager / Team Leader to oversee operational planning across multiple contracts. In this role, you will be responsible for coordinating scheduling operations, managing customer interactions, and ensuring effective resolution of service-related concerns. You will lead a team responsible for workforce planning and customer communications, helping to deliver a high-quality experience for residents and clients.
Responsibilities
- Manage the day-to-day scheduling and customer service operations.
- Lead and support a team of up to 10 schedulers.
- Ensure repairs and maintenance appointments are planned efficiently for field-based operatives.
- Monitor service performance and implement improvements where required.
- Handle escalated customer issues and oversee complaint resolution processes.
- Promote excellent customer service standards across the team.
- Work closely with colleagues and stakeholders across multiple locations to ensure smooth service delivery.
Requirements
- Proven background within housing repairs and maintenance services.
- Experience overseeing workforce scheduling or resource planning functions.
- Previous involvement in customer service management and complaint handling.
- Strong leadership and team development abilities.
- Confident user of planning, scheduling, and general IT systems.
- Excellent communication and relationship-building skills.
- Ability to motivate teams and drive operational performance.
Package
- Negotiable salary of up to 42k
- Monday - Friday 8am - 5pm
- Office Based in East London
- 23 days annual leave plus bank holiday
- Pension, medical scheme options and life assurance
- Perkbox benefits worth up to 350 per year, including discounts, perks and wellbeing support
- 1 paid volunteer day
Simply apply to be considered for the role.
Scheduling Manager in London employer: Example Recruitment
As a leading provider of housing maintenance and repair services, we pride ourselves on fostering a supportive and dynamic work environment in East London. Our commitment to employee growth is reflected in our comprehensive benefits package, including generous annual leave, pension options, and wellbeing support through Perkbox. Join us to lead a dedicated team, enhance customer service standards, and make a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Scheduling Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Example Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Example Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Scheduling Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Example Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Example Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Example Recruitment!
How to prepare for a job interview at Example Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
