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For Companies At a Glance
- Tasks: Design and implement ITSM solutions for major UK organisations.
- Company: Join a growing digital transformation consultancy with a focus on innovation.
- Benefits: Competitive salary, bonus, remote work options, and professional development opportunities.
- Why this job: Make a real impact in the tech industry while working with top-tier clients.
- Qualifications: Experience with ServiceNow or Halo, and a solid understanding of ITIL.
- Other info: Remote work available with occasional travel to London.
The predicted salary is between 42000 - 68000 £ per year.
We’re looking for an ITSM (Ideally ServiceNow or Halo) Consultant to join a growing digital transformation consultancy delivering large-scale ITSM implementations for major UK organisations across financial services, government and defence. This is a hands-on technical consulting role, working closely with senior client stakeholders to design, configure and deliver scalable, enterprise-grade ITSM solutions.
The Role
You’ll take ownership of complex ITSM workstreams while collaborating as part of a wider consulting team. Responsibilities include:
- Designing, configuring and supporting ITSM / ESM solutions
- Delivering end-to-end ITSM platform implementations
- Integrating ITSM software (ServiceNow / Halo) with external systems via APIs
- Supporting discovery, automation and service optimisation initiatives
- Translating client requirements into robust technical solutions
- Contributing to agile delivery (epics, user stories, sprint support)
Skills and experience
You’ll bring:
- Strong hands-on experience with ServiceNow, Halo or similar
- Solid understanding of ITIL across the service lifecycle (ITIL v3 Foundation minimum)
- Experience integrating platforms using REST / SOAP APIs
- Knowledge of infrastructure and application discovery tools
- Strong analytical, problem-solving and technical design skills
- Experience working in agile delivery environments
Remote working/work at home options are available for this role.
Senior ITSM Tooling Consultant (ServiceNow, Halo or similar experience) employer: Exalto Consulting
Contact Detail:
Exalto Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior ITSM Tooling Consultant (ServiceNow, Halo or similar experience)
✨Tip Number 1
Network like a pro! Reach out to your connections in the ITSM space, especially those who have experience with ServiceNow or Halo. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your ITSM projects and achievements. This gives potential employers a taste of what you can bring to the table, especially in hands-on roles.
✨Tip Number 3
Prepare for interviews by brushing up on your technical knowledge and understanding of ITIL principles. Be ready to discuss how you've tackled complex ITSM challenges in the past, as this will impress senior stakeholders.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior ITSM Tooling Consultant (ServiceNow, Halo or similar experience)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ITSM tools like ServiceNow or Halo. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects and achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about ITSM and how your background makes you the perfect fit for our team. Keep it engaging and personal – we love to see your personality!
Showcase Your Technical Skills: Since this role is hands-on, make sure to highlight your technical expertise in your application. Mention specific tools, methodologies, and any experience with APIs that you've got under your belt. We’re keen to see what you can bring to the table!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Exalto Consulting
✨Know Your ITSM Tools Inside Out
Make sure you brush up on your knowledge of ServiceNow, Halo, and any similar tools. Be ready to discuss specific projects where you've used these platforms, focusing on the challenges you faced and how you overcame them.
✨Understand the ITIL Framework
Since a solid understanding of ITIL is crucial for this role, take some time to review the key principles and processes. Be prepared to explain how you've applied ITIL practices in your previous roles, especially in relation to service lifecycle management.
✨Prepare for Technical Questions
Expect technical questions about API integrations and automation initiatives. Brush up on REST and SOAP APIs, and think of examples where you've successfully integrated ITSM software with other systems. This will show your hands-on experience and problem-solving skills.
✨Showcase Your Agile Experience
Since the role involves working in agile environments, be ready to discuss your experience with agile methodologies. Share examples of how you've contributed to sprints, user stories, and overall team collaboration to deliver successful ITSM solutions.
