At a Glance
- Tasks: Support and maintain critical digital communication systems while resolving technical issues.
- Company: Join Exalto Consulting, a leader in reliable digital technology solutions.
- Benefits: Enjoy a competitive salary, hybrid work, and opportunities for professional growth.
- Other info: Dynamic role with hands-on experience and clear career progression.
- Why this job: Make a real difference by ensuring vital systems run smoothly and securely.
- Qualifications: Experience with digital communication systems and strong problem-solving skills required.
The predicted salary is between 31500 - 38500 £ per year.
Location: Manchester
Salary: £33,000
Contract Type: Full-time, Permanent
On behalf of Exalto Consulting, we are recruiting a Digital Support Operator to support a set of critical communication and recording systems used day to day. This role is suited to someone who takes responsibility for keeping systems working as they should, supporting users when issues arise, and ensuring problems are properly understood and resolved.
The role
You will be responsible for the support, maintenance, and installation of digital communication and recording technologies. These include mobile devices, body worn video, radio systems, and digital interview recording equipment. The work is hands-on and often site-based. It involves diagnosing faults, resolving incidents, managing access and configuration, and ensuring that systems remain secure and available. You will be expected to follow established processes, keep accurate records, and communicate clearly with users throughout. Your work will directly affect how reliable these systems are and how confident people feel using them.
Responsibilities
- Supporting systems and equipment
- Support and maintain mobile devices, body worn video, radio systems, and recording equipment
- Carry out installations, repairs, replacements, and decommissioning
- Identify and resolve hardware and software issues
- Handling incidents and requests
- Investigate and resolve technical incidents and service requests
- Manage and update tickets using the service management system
- Carry out testing, configuration changes, backups, and repairs
- System access and administration
- Manage user access and permissions for secure systems
- Maintain accurate records, audits, and compliance information
- Provide and track devices and security-related equipment
- Planning and coordination
- Maintain schedules for installations and maintenance work
- Arrange work with users and keep them informed of progress
- Work with suppliers and vendors to ensure issues are resolved
- Working with others
- Communicate clearly with users who may not have a technical background
- Work with internal teams and external suppliers
- Maintain and update documentation and shared knowledge
- Continuity and risk
- Follow service continuity and recovery processes
- Identify risks and contribute to reducing them
- Provide system information when required for reviews or enquiries
What we are looking for
We are looking for someone who is reliable, detail-focused, and comfortable working in a structured environment where systems are important to day-to-day operations.
Essential experience
- Experience supporting digital communication or recording systems
- Ability to investigate and resolve technical issues
- Strong problem-solving and diagnostic skills
- Clear communication with non-technical users
- Ability to manage workload and meet deadlines
- Able to work independently and as part of a team
Technical knowledge
- Microsoft technologies such as Intune and Microsoft 365
- Support of mobile devices and related hardware
- Understanding of system access, configuration, and security
Desirable experience
- Experience with radio systems or body worn video
- Experience with digital interview recording systems
- ITIL Foundation knowledge
- Exposure to Azure or managed service environments
- Experience with platforms such as Airwave or Sepura Radio Manager
Practical requirements
- Willingness to travel between sites and take part in an on-call rota
- Full UK driving licence
- Ability to handle and move technical equipment, with reasonable adjustments where required
Working environment
This role involves working with systems that require care, accuracy, and respect for data. You will be expected to follow information security, health and safety, and organisational policies. Background checks will be required due to the nature of the work.
Why this role matters
The systems you support are used in situations where reliability is important. When they work as expected, people can do their jobs with confidence. Exalto Consulting aims to be clear about expectations and to provide roles where people can do useful, well-defined work and see the outcome of what they do.
Digital Support Operator - Manchester - £33k - Hybrid employer: Exalto Consulting
As an IT Business Analyst at our global organisation, you will thrive in a dynamic work culture that prioritises innovation and collaboration. We offer competitive salaries, comprehensive benefits, and ample opportunities for professional growth, all while working in a fast-paced environment that values your contributions to transformative projects across various business functions. Join us to make a meaningful impact and advance your career in a supportive and engaging workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Support Operator - Manchester - £33k - Hybrid
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Exalto Consulting values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Exalto Consulting might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Exalto Consulting!
✨Direct Apply to Exalto Consulting
Let's not forget to apply directly through the Exalto Consulting website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Digital Support Operator - Manchester - £33k - Hybrid
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Exalto Consulting.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Exalto Consulting. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Exalto Consulting
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
