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- Tasks: Support and maintain critical digital communication systems while resolving technical issues.
- Company: Join Exalto Consulting, a leader in reliable digital technology solutions.
- Benefits: Enjoy a competitive salary, hybrid work, and opportunities for professional growth.
- Other info: Dynamic role with hands-on experience and clear career progression.
- Why this job: Make a real difference by ensuring vital systems run smoothly and securely.
- Qualifications: Experience with digital communication systems and strong problem-solving skills required.
The predicted salary is between 33000 - 33000 £ per year.
Location: Manchester
Salary: £33,000
Contract Type: Full-time, Permanent
On behalf of Exalto Consulting, we are recruiting a Digital Support Operator to support a set of critical communication and recording systems used day to day. This role is suited to someone who takes responsibility for keeping systems working as they should, supporting users when issues arise, and ensuring problems are properly understood and resolved.
The role
You will be responsible for the support, maintenance, and installation of digital communication and recording technologies. These include mobile devices, body worn video, radio systems, and digital interview recording equipment. The work is hands-on and often site-based. It involves diagnosing faults, resolving incidents, managing access and configuration, and ensuring that systems remain secure and available. You will be expected to follow established processes, keep accurate records, and communicate clearly with users throughout. Your work will directly affect how reliable these systems are and how confident people feel using them.
Responsibilities
- Supporting systems and equipment
- Support and maintain mobile devices, body worn video, radio systems, and recording equipment
- Carry out installations, repairs, replacements, and decommissioning
- Identify and resolve hardware and software issues
- Investigate and resolve technical incidents and service requests
- Manage and update tickets using the service management system
- Carry out testing, configuration changes, backups, and repairs
- Manage user access and permissions for secure systems
- Maintain accurate records, audits, and compliance information
- Provide and track devices and security-related equipment
- Maintain schedules for installations and maintenance work
- Arrange work with users and keep them informed of progress
- Work with suppliers and vendors to ensure issues are resolved
- Communicate clearly with users who may not have a technical background
- Work with internal teams and external suppliers
- Maintain and update documentation and shared knowledge
- Follow service continuity and recovery processes
- Identify risks and contribute to reducing them
- Provide system information when required for reviews or enquiries
What we are looking for
We are looking for someone who is reliable, detail-focused, and comfortable working in a structured environment where systems are important to day-to-day operations.
Essential experience
- Experience supporting digital communication or recording systems
- Ability to investigate and resolve technical issues
- Strong problem-solving and diagnostic skills
- Clear communication with non-technical users
- Ability to manage workload and meet deadlines
- Able to work independently and as part of a team
Technical knowledge
- Microsoft technologies such as Intune and Microsoft 365
- Support of mobile devices and related hardware
- Understanding of system access, configuration, and security
Desirable experience
- Experience with radio systems or body worn video
- Experience with digital interview recording systems
- ITIL Foundation knowledge
- Exposure to Azure or managed service environments
- Experience with platforms such as Airwave or Sepura Radio Manager
Practical requirements
- Willingness to travel between sites and take part in an on-call rota
- Full UK driving licence
- Ability to handle and move technical equipment, with reasonable adjustments where required
Working environment
This role involves working with systems that require care, accuracy, and respect for data. You will be expected to follow information security, health and safety, and organisational policies. Background checks will be required due to the nature of the work.
Why this role matters
The systems you support are used in situations where reliability is important. When they work as expected, people can do their jobs with confidence. Exalto Consulting aims to be clear about expectations and to provide roles where people can do useful, well-defined work and see the outcome of what they do.
Digital Support Operator - Manchester - £33k - Hybrid employer: Exalto Consulting
Contact Detail:
Exalto Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Support Operator - Manchester - £33k - Hybrid
✨Tip Number 1
Get to know the company before your interview! Research Exalto Consulting and their digital communication systems. This will help us tailor our answers and show that we're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to technical support and problem-solving. We can even role-play with a friend to boost our confidence and refine our responses.
✨Tip Number 3
Show off our skills! Bring examples of past experiences where we've successfully resolved technical issues or supported users. This will demonstrate our hands-on experience and problem-solving abilities.
✨Tip Number 4
Don’t forget to follow up! After the interview, send a thank-you email expressing our appreciation for the opportunity. It keeps us on their radar and shows our enthusiasm for the role.
We think you need these skills to ace Digital Support Operator - Manchester - £33k - Hybrid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Digital Support Operator role. Highlight your experience with digital communication systems and any relevant technical skills. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can help us keep our systems running smoothly. Be genuine and let your personality come through.
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love candidates who can think on their feet and resolve problems efficiently, so don't hold back on sharing your success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at Exalto Consulting
✨Know Your Tech
Make sure you brush up on your knowledge of digital communication and recording systems. Familiarise yourself with the specific technologies mentioned in the job description, like mobile devices and body worn video. Being able to discuss these confidently will show that you're serious about the role.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've diagnosed and resolved technical issues in the past. Think of specific incidents where you had to troubleshoot or manage a service request. This will demonstrate your ability to handle the responsibilities of the Digital Support Operator role.
✨Communicate Clearly
Since you'll be working with users who may not have a technical background, practice explaining complex concepts in simple terms. During the interview, try to convey your thoughts clearly and concisely, showing that you can bridge the gap between tech and non-tech users.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations related to the job. For example, how would you handle a critical system failure? Prepare to outline your thought process and the steps you would take to resolve the issue, as this will highlight your practical approach and reliability.