At a Glance
- Tasks: Lead desktop support, manage ticket flow, and coach fellow analysts.
- Company: Exalto Consulting, a dynamic tech company in West Yorkshire.
- Benefits: Competitive salary, full-time hours, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and team development.
- Why this job: Take charge of support services and make a real difference in user experience.
- Qualifications: Strong desktop support experience and advanced troubleshooting skills required.
The predicted salary is between 34000 - 42000 £ per year.
Exalto Consulting is recruiting a Lead Desktop Support Analyst to take ownership of day to day deskside support and act as an escalation point for more complex issues. You will help set standards, coach others, and improve the consistency and quality of end user support.
What you will be doing:
- Leading day to day ticket flow, prioritisation, and service performance against SLAs
- Acting as escalation for complex desktop, laptop, and user services issues
- Coaching and supporting other analysts, improving knowledge sharing and ways of working
- Improving processes, documentation, and standard operating procedures
- Coordinating IMAC activity, device lifecycle work, and site support requirements
- Working closely with wider IT teams and suppliers to resolve issues and prevent recurrence
What you will bring:
- Strong hands on EUC and desktop support experience in a structured support environment
- Advanced troubleshooting across Windows 10/11, Microsoft 365, Active Directory
- Experience with SCCM and or Intune and a solid approach to device management
- Confidence leading by example, coordinating workloads, and supporting team development
- Strong stakeholder skills, able to explain issues clearly and manage expectations
Lead Desktop Support Analyst - Bradford onsite - £40 -50k in London employer: Exalto Consulting
Exalto Consulting is an exceptional employer, offering a dynamic work environment in Bradford where you can thrive as a Lead Desktop Support Analyst. With a strong focus on employee development, you'll have the opportunity to lead and coach a talented team while enhancing your skills in a supportive culture that values collaboration and innovation. Enjoy competitive salary packages and the chance to make a meaningful impact in a role that prioritises quality service and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Desktop Support Analyst - Bradford onsite - £40 -50k in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in desktop support. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Be ready to showcase your hands-on experience with Windows 10/11 and Microsoft 365. We want to see how you tackle real-world problems!
✨Tip Number 3
Don’t forget to highlight your coaching abilities! As a Lead Desktop Support Analyst, showing that you can guide and develop others is key. Share examples of how you've improved team performance in past roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Lead Desktop Support Analyst - Bradford onsite - £40 -50k in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Lead Desktop Support Analyst role. Highlight your hands-on EUC and desktop support experience, and don’t forget to mention your troubleshooting skills with Windows 10/11 and Microsoft 365.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Talk about your experience in leading teams and improving processes, and how you can bring that to our team at Exalto Consulting.
Showcase Your Problem-Solving Skills:In your application, give examples of complex issues you've resolved in the past. We want to see how you approach challenges and what strategies you use to ensure smooth operations and high-quality support.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Exalto Consulting
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows 10/11 and Microsoft 365. Be ready to discuss your troubleshooting experiences and how you've resolved complex issues in the past. This will show that you’re not just familiar with the tools but can also handle real-world problems.
✨Showcase Your Leadership Skills
Since this role involves coaching and supporting other analysts, think of examples where you've led a team or improved processes. Prepare to share how you’ve coordinated workloads and developed team members, as this will highlight your ability to lead by example.
✨Understand the Company Culture
Research Exalto Consulting and their approach to IT support. Knowing their values and how they operate will help you tailor your answers to fit their culture. It’s all about showing that you’re not just a fit for the role, but for the company too!
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about their current challenges in desktop support or how they measure success in this role. This shows your genuine interest and helps you assess if it’s the right fit for you.
