Principal Service Designer – Contract Location: Leeds – two days on site per week Rate: £550 per day, Inside IR35 Contract: Until 31 March 2027 Working pattern: Full-time Clearance: BPSS required We’re looking for an experienced Principal Service Designer to lead the design and improvement of complex services, balancing user needs, business goals and technology capabilities. The role Lead end-to-end service design across digital and offline channels. Create service blueprints, user journeys and ecosystem maps. Turn research findings into practical service improvements. Facilitate workshops and influence stakeholders. Collaborate with researchers, product managers and engineers. Mentor designers and measure the impact of service changes. What you’ll need Strong experience designing complex, end-to-end services. Experience delivering to government service design standards. Expertise in service blueprinting, journey mapping and workshop facilitation. Excellent stakeholder management and communication skills. Experience mentoring and supporting other designers. Confidence using design, prototyping and collaborative mapping tools. Public-sector or regulated-environment experience would be beneficial. Apply with your CV and examples of relevant service design work
Principal Service Designer - £550p/d Inside IR35 - Hybrid in Leeds employer: Exalto Consulting
Join a dynamic consultancy in London that prioritises employee growth and development, offering a collaborative work culture where your expertise will directly impact transformational outcomes for leading UK organisations. With a focus on digital transformation, you will benefit from a competitive salary, flexible hybrid working arrangements, and opportunities to engage with senior stakeholders, ensuring your contributions are recognised and valued.
