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- Tasks: Lead IT operations, manage helpdesk, and enhance service delivery with AI and automation.
- Company: Dynamic Yorkshire-based firm focused on innovative IT solutions.
- Benefits: Attractive salary up to £60K plus benefits and career growth opportunities.
- Other info: Join a collaborative team dedicated to service excellence and cyber resilience.
- Why this job: Make a real impact in IT management while working with cutting-edge technology.
- Qualifications: Proven IT management experience and strong leadership skills required.
The predicted salary is between 50000 - 60000 £ per year.
My Yorkshire based client is looking to recruit an experienced IT Operations Manager to take ownership of day to day IT services and Infrastructure, leading the internal helpdesk team and working closely with the IT Director to turn strategy into practical outcomes - from service reliability and cyber resilience through to use of AI and automation.
Within this role, the IT Operations Manager will be responsible for:
- IT service delivery and operations
- Owning the day to day running of IT services across infrastructure, cloud platforms, business applications, telephony, and end user computing
- Being accountable for service health, capacity, and major incident escalation
- People leadership
- Day to day supervision of the Helpdesk team
- Appraisals and performance management
- Infrastructure and Cloud Platforms
- Overseeing the operational health of Azure, Microsoft 365, Entra ID, and Intune
- Ensuring systems are patched, monitored, secure, and clearly documented.
- Business systems
- Managing availability and supplier relationships for core legal systems, including Partner for Windows and NetDocuments
- Acting as a reliable point of coordination between the firm and its technology partners
- IT service management
- Embedding Halo ITSM into everyday working practices
- Using service management data to improve responsiveness, consistency, and user experience
- AI and automation
- Working with the IT Director to identify practical opportunities for AI and automation
- Helping teams work more efficiently without losing sight of risk, governance, or usability.
- Cyber security and data protection
- Day to day ownership of cyber security controls, including Cyber Essentials Plus
- Managing access controls, patching, backup, and disaster recovery
- Working with the IT Director, MSP, and specialist suppliers to maintain security and compliance
- Supplier management and governance
- Managing MSP and supplier relationships against agreed SLAs
- Supporting renewal and procurement decisions with clear insight
As IT Manager/IT Operations Manager, you will possess the following:
- Proven experience in an IT Operations or IT management role, ideally within a professional or regulated environment
- Experience leading people, with a flexible and thoughtful management style.
- Strong working knowledge of Microsoft centric environments (Azure, Microsoft 365, Entra ID, Intune)
- Experience using Power Automate and a genuine interest in AI and automation.
- Ability to explain technical subjects clearly to non-technical colleagues.
- Experience managing third party suppliers and MSPs.
- Working knowledge of ITSM service management tools - ideally Halo ITSM
- A solid understanding of cyber security fundamentals, including Cyber Essentials or equivalent.
- Exposure to Microsoft Copilot Studio or similar AI platforms
- Familiarity with Partner for Windows, NetDocuments, or similar systems
In return, you will be offered an attractive salary and benefits package. Please send your CV for immediate consideration.
IT Manager/IT Operations Manager in Leeds employer: Exalto Consulting
Contact Detail:
Exalto Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Manager/IT Operations Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source initiatives that highlight your expertise in Azure, Microsoft 365, or AI automation. This not only boosts your portfolio but also gives you something tangible to discuss in interviews.
✨Tip Number 3
Prepare for those interviews! Research common questions for IT Operations Manager roles and practice your responses. Be ready to explain how you've led teams and managed IT services effectively, especially in a regulated environment.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for roles that match your skills. Plus, it shows you're serious about joining our team and helps us get to know you better right from the start.
We think you need these skills to ace IT Manager/IT Operations Manager in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Manager role. Highlight your experience with Microsoft environments and any leadership roles you've had. We want to see how you can bring value to our team!
Showcase Your Achievements: Don’t just list your responsibilities; share your achievements! Use numbers and examples to demonstrate how you've improved service delivery or led successful projects. This helps us see the impact you've made in previous roles.
Keep It Clear and Concise: We appreciate clarity! Make sure your application is easy to read and straight to the point. Avoid jargon unless it’s relevant, and ensure your passion for IT and operations shines through without overwhelming us with too much info.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Exalto Consulting
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft-centric environments like Azure and Microsoft 365. Be ready to discuss how you've managed these systems in the past, as well as any experience with AI and automation tools like Power Automate.
✨Showcase Your Leadership Skills
Prepare examples that highlight your people management experience. Think about times when you've led a team or handled performance appraisals. Companies want to see that you can motivate and guide your helpdesk team effectively.
✨Understand Service Management
Familiarise yourself with ITSM tools, especially Halo ITSM. Be prepared to explain how you've used service management data to improve user experience and responsiveness in previous roles.
✨Cyber Security is Key
Brush up on your knowledge of cyber security fundamentals, including Cyber Essentials. Be ready to discuss how you've implemented security controls and managed access in your previous positions, as this is crucial for the role.