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- Tasks: Lead IT operations and ensure smooth service delivery across various platforms.
- Company: Dynamic Yorkshire-based company focused on innovative IT solutions.
- Benefits: Competitive salary, career growth, and a supportive team environment.
- Other info: Opportunity to work with cutting-edge technology and drive strategic initiatives.
- Why this job: Make a real impact by enhancing IT services and leading a passionate team.
- Qualifications: Proven experience in IT operations and strong leadership skills.
The predicted salary is between 60000 - 75000 £ per year.
My Yorkshire based client is looking to recruit an experienced IT Operations Manager / Team Leader to take ownership of day to day IT services and Infrastructure, leading the internal helpdesk team and working closely with the IT Director to turn strategy into practical outcomes — from service reliability and cyber resilience through to use of AI and automation.
Within this role, the IT Operations Manager will be responsible for:
- IT service delivery and operations
- Owning the day‑to‑day running of IT services across infrastructure, cloud platforms, business applications, telephony, and end‑user computing
- Being accountable for service health, capacity, and major incident escalation
- People leadership
- Day to day supervision of the Helpdesk team
- Appraisals and performance management
- Infrastructure and Cloud Platforms
- Overseeing the operational health of Azure, Microsoft 365, Entra ID, and Intune
- Ensuring systems are patched, monitored, secure, and clearly documented.
- Business systems
- Managing availability and supplier relationships for core legal systems, including Partner for Windows and NetDocuments
- Acting as a reliable point of coordination between stakeholders.
Infrastructure Lead / IT Operations Manager in Leeds employer: Exalto Consulting
Contact Detail:
Exalto Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Infrastructure Lead / IT Operations Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in infrastructure or operations. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss specific projects you've led. Highlight your experience with Azure, Microsoft 365, and team leadership to make a lasting impression.
✨Tip Number 3
Prepare for the unexpected! In interviews, be ready for scenario-based questions. Think about how you'd handle major incidents or improve service delivery. This shows you're not just a thinker but a doer who can turn strategy into action.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. By applying directly, you’ll stand out and show your enthusiasm for joining our team. Plus, it’s super easy to navigate!
We think you need these skills to ace Infrastructure Lead / IT Operations Manager in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in IT operations and team leadership, and don’t forget to mention any relevant projects you've led that align with the role.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for the Infrastructure Lead role. Share specific examples of how you've improved IT service delivery or led a team successfully.
Showcase Your Technical Skills: We want to see your technical prowess! Be sure to include your experience with Azure, Microsoft 365, and any other relevant technologies. Mention any certifications or training that back up your skills.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at Exalto Consulting
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technologies mentioned in the job description, like Azure, Microsoft 365, and Intune. Brush up on your knowledge of IT service delivery and operations, as you'll need to demonstrate your expertise in managing these platforms during the interview.
✨Showcase Your Leadership Skills
As an IT Operations Manager, people leadership is key. Prepare examples of how you've successfully led teams, managed performance, and handled appraisals. Be ready to discuss your approach to motivating a helpdesk team and ensuring high service standards.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle major incidents. Think of specific situations where you’ve had to escalate issues or ensure service reliability, and be ready to explain your thought process and actions taken.
✨Align with Company Strategy
Research the company’s goals and values, especially regarding their IT strategy. Be prepared to discuss how you can turn their strategic vision into practical outcomes, particularly in areas like cyber resilience and automation. This shows you’re not just a techie but also a strategic thinker.