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- Tasks: Lead desktop support, manage ticket flow, and coach fellow analysts.
- Company: Exalto Consulting, a dynamic tech company in West Yorkshire.
- Benefits: Competitive salary, full-time hours, and opportunities for professional growth.
- Why this job: Take charge of support services and make a real difference in user experience.
- Qualifications: Strong desktop support experience and advanced troubleshooting skills required.
- Other info: Collaborative environment with a focus on continuous improvement and team development.
The predicted salary is between 40000 - 50000 £ per year.
Exalto Consulting is recruiting a Lead Desktop Support Analyst to take ownership of day to day deskside support and act as an escalation point for more complex issues. You’ll help set standards, coach others, and improve the consistency and quality of end user support.
What you’ll be doing:
- Leading day to day ticket flow, prioritisation, and service performance against SLAs
- Acting as escalation for complex desktop, laptop, and user services issues
- Coaching and supporting other analysts, improving knowledge sharing and ways of working
- Improving processes, documentation, and standard operating procedures
- Coordinating IMAC activity, device lifecycle work, and site support requirements
- Working closely with wider IT teams and suppliers to resolve issues and prevent recurrence
What you’ll bring:
- Strong hands on EUC and desktop support experience in a structured support environment
- Advanced troubleshooting across Windows 10/11, Microsoft 365, Active Directory
- Experience with SCCM and or Intune and a solid approach to device management
- Confidence leading by example, coordinating workloads, and supporting team development
- Strong stakeholder skills, able to explain issues clearly and manage expectations
Lead Desktop Support Analyst - Bradford onsite - £40 -50k employer: Exalto Consulting
Contact Detail:
Exalto Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Desktop Support Analyst - Bradford onsite - £40 -50k
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in desktop support. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Be ready to share specific examples of how you've tackled complex issues in the past. We want to see that you can lead and coach others effectively!
✨Tip Number 3
Show off your knowledge of tools like SCCM and Intune during interviews. Discuss how you've used them to improve device management and support processes. This will demonstrate your hands-on experience and confidence in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Lead Desktop Support Analyst - Bradford onsite - £40 -50k
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Lead Desktop Support Analyst role. Highlight your hands-on EUC and desktop support experience, especially with Windows 10/11 and Microsoft 365. We want to see how your skills match what we're looking for!
Showcase Your Troubleshooting Skills: In your application, don’t forget to showcase your advanced troubleshooting abilities. Give examples of complex issues you've resolved in the past. This will help us see your problem-solving prowess right from the start!
Highlight Leadership Experience: Since this role involves coaching and leading others, make sure to highlight any leadership experience you have. Share how you've supported team development or improved processes in previous roles. We love seeing candidates who can lead by example!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates directly. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Exalto Consulting
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows 10/11 and Microsoft 365. Be ready to discuss your troubleshooting methods and any past experiences where you resolved complex issues. This will show that you’re not just familiar with the tools but can also handle real-world problems.
✨Showcase Your Leadership Skills
Since this role involves coaching and leading a team, prepare examples of how you've successfully guided others in previous positions. Think about specific situations where you improved processes or helped a colleague overcome a challenge. This will demonstrate your ability to lead by example.
✨Understand the Company Culture
Research Exalto Consulting and their approach to IT support. Knowing their values and how they operate will help you tailor your answers to fit their culture. It’s all about showing that you’re not just a fit for the role, but for the company as well.
✨Prepare Questions to Ask
Interviews are a two-way street, so come armed with questions about the team dynamics, expectations, and future projects. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you too.