At a Glance
- Tasks: Lead a team to manage incidents and drive problem resolution in a dynamic IT environment.
- Company: Join a large public sector IT function in Manchester with a focus on service excellence.
- Benefits: Enjoy a competitive salary of £47k plus hybrid working and additional benefits.
- Other info: Opportunity for career growth in a supportive and high-pressure environment.
- Why this job: Make a real impact by improving IT services and leading a dedicated team.
- Qualifications: Proven experience in incident management and strong leadership skills required.
The predicted salary is between 45000 - 50000 £ per year.
- Incident and Problem Management
- Team
- Leader
Salary: £47k + Benefits Working pattern: Hybrid We are looking for an experienced Incident and Problem Management Team Leader to join a large public sector IT function.
You will lead the Incident and Problem Management team, manage major incidents, drive root cause analysis and reduce repeat issues across business critical IT services.
Key responsibilities
- Lead Incident Managers and Problem Managers
- Manage complex incidents and major incidents through to resolution
- Lead RCA, PIRs and problem resolution activity
- Work with internal teams, suppliers and managed service providers
- Report on KPIs, SLAs and service performance
- Drive continual service improvement
- Support service continuity and disaster recovery planning Key experience required
- Strong Incident, Problem and Major Incident Management experience
- Team leadership experience in a high pressure IT support environment
- Strong ITIL service management knowledge
- Experience working with third party suppliers
- Good reporting and stakeholder management skills
- Experience in a large or complex organisation ITIL V4, SIAM, Service Now and public sector or regulated sector experience would be useful.
Applicants must be wi...
We think you need these skills to ace Incident and Problem Manager - Manchester - £47k
Incident Management
Problem Management
Major Incident Management
Root Cause Analysis (RCA)
Post Incident Reviews (PIRs)
Team Leadership
ITIL Service Management
