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- Tasks: Lead desktop support, manage ticket flow, and coach fellow analysts.
- Company: Exalto Consulting, a dynamic tech company in West Yorkshire.
- Benefits: Competitive salary of £45,000 - £50,000 with full-time onsite work.
- Why this job: Take ownership of support processes and make a real impact on user experience.
- Qualifications: Strong desktop support experience and advanced troubleshooting skills required.
- Other info: Opportunity to lead a team and improve IT service quality.
The predicted salary is between 34000 - 42000 £ per year.
Exalto Consulting is recruiting a Lead Desktop Support Analyst to take ownership of day to day deskside support and act as an escalation point for more complex issues. You’ll help set standards, coach others, and improve the consistency and quality of end user support.
What you’ll be doing:
- Leading day to day ticket flow, prioritisation, and service performance against SLAs
- Acting as escalation for complex desktop, laptop, and user services issues
- Coaching and supporting other analysts, improving knowledge sharing and ways of working
- Improving processes, documentation, and standard operating procedures
- Coordinating IMAC activity, device lifecycle work, and site support requirements
- Working closely with wider IT teams and suppliers to resolve issues and prevent recurrence
What you’ll bring:
- Strong hands on EUC and desktop support experience in a structured support environment
- Advanced troubleshooting across Windows 10/11, Microsoft 365, Active Directory
- Experience with SCCM and or Intune and a solid approach to device management
- Confidence leading by example, coordinating workloads, and supporting team development
- Strong stakeholder skills, able to explain issues clearly and manage expectations
Lead Desktop Support Analyst - Bradford onsite - £40 -50k in England employer: Exalto Consulting
Contact Detail:
Exalto Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Desktop Support Analyst - Bradford onsite - £40 -50k in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in desktop support. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you get the chance, demonstrate your troubleshooting prowess during interviews. Bring examples of how you've resolved complex issues in the past to impress the hiring team.
✨Tip Number 3
Be proactive! Follow up after interviews with a thank-you note that highlights your enthusiasm for the role. It shows you're genuinely interested and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We make it easy for you to find roles that match your skills. Plus, it gives us a chance to see your application first-hand and connect with you directly.
We think you need these skills to ace Lead Desktop Support Analyst - Bradford onsite - £40 -50k in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Lead Desktop Support Analyst role. Highlight your hands-on experience with EUC and desktop support, and don’t forget to mention your troubleshooting skills with Windows 10/11 and Microsoft 365.
Showcase Your Leadership Skills: Since this role involves coaching and supporting other analysts, be sure to showcase any leadership or mentoring experience you have. We want to see how you can lead by example and improve team performance.
Be Clear and Concise: When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to see your key achievements and skills. Remember, we’re looking for clarity in communication!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Exalto Consulting
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows 10/11, Microsoft 365, and Active Directory. Be ready to discuss specific troubleshooting scenarios you've faced and how you resolved them.
✨Showcase Your Leadership Skills
Since this role involves coaching and supporting other analysts, think of examples where you've led a team or improved processes. Highlight your experience in coordinating workloads and how you’ve helped others develop their skills.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Prepare to walk through how you would handle complex desktop issues or manage ticket prioritisation. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Communicate Clearly and Confidently
Strong stakeholder skills are crucial for this role. Practice explaining technical issues in simple terms, as you’ll need to manage expectations effectively. Confidence in your communication can set you apart from other candidates.