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For Companies At a Glance
- Tasks: Design and implement cutting-edge ITSM solutions for major UK organisations.
- Company: Join a growing digital transformation consultancy with a focus on innovation.
- Benefits: Competitive salary, bonus, remote work, and comprehensive benefits package.
- Why this job: Make a real impact in digital transformation while working with top-tier clients.
- Qualifications: Experience with ServiceNow or Halo, and a solid understanding of ITIL.
- Other info: Dynamic role with opportunities for travel and professional growth.
The predicted salary is between 50000 - 80000 £ per year.
We are looking for an ITSM (Ideally ServiceNow or Halo) Consultant to join a growing digital transformation consultancy delivering large-scale ITSM implementations for major UK organisations across financial services, government and defence.
This is a hands-on technical consulting role, working closely with senior client stakeholders to design, configure and deliver scalable, enterprise-grade ITSM solutions.
The Role
You’ll take ownership of complex ITSM workstreams while collaborating as part of a wider consulting team. Responsibilities include:
- Designing, configuring and supporting ITSM / ESM solutions
- Delivering end-to-end ITSM platform implementations
- Integrating ITSM software (ServiceNow / Halo) with external systems via APIs
- Supporting discovery, automation and service optimisation initiatives
- Translating client requirements into robust technical solutions
- Contributing to agile delivery (epics, user stories, sprint support)
Skills and experience
- Strong hands-on experience with ServiceNow, Halo or similar
- Solid understanding of ITIL across the service lifecycle (ITIL v3 Foundation minimum)
- Experience integrating platforms using REST / SOAP APIs
- Knowledge of infrastructure and application discovery tools
- Strong analytical, problem-solving and technical design skills
- Experience working in agile delivery environments
Senior ITSM Tooling Consultant (ServiceNow, Halo or similar experience) in City of London employer: Exalto Consulting
Contact Detail:
Exalto Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior ITSM Tooling Consultant (ServiceNow, Halo or similar experience) in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the ITSM space, especially those who have experience with ServiceNow or Halo. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your ITSM projects and achievements. This gives potential employers a taste of what you can bring to the table, especially in designing and configuring solutions.
✨Tip Number 3
Prepare for interviews by brushing up on your technical knowledge and ITIL principles. Be ready to discuss how you've tackled complex ITSM challenges in the past, as this will demonstrate your hands-on experience and problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Senior ITSM Tooling Consultant (ServiceNow, Halo or similar experience) in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ITSM tools like ServiceNow or Halo. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects and achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about ITSM and how your background makes you a perfect fit for our team. Keep it engaging and personal – we love to see your personality!
Showcase Your Technical Skills: Since this role is hands-on, make sure to detail your technical skills in your application. Highlight your experience with APIs, ITIL, and any agile methodologies you've worked with. We want to know what you can bring to the table!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Exalto Consulting
✨Know Your ITSM Tools Inside Out
Make sure you brush up on your knowledge of ServiceNow, Halo, and any similar tools. Be ready to discuss specific features, functionalities, and your hands-on experience with these platforms. This will show that you're not just familiar with the tools but can also leverage them effectively in real-world scenarios.
✨Understand the ITIL Framework
Since a solid understanding of ITIL is crucial for this role, take some time to review the service lifecycle and key ITIL concepts. Be prepared to explain how you've applied ITIL principles in past projects, as this will demonstrate your ability to align with best practices in IT service management.
✨Prepare for Technical Scenarios
Expect to face technical questions or scenarios during the interview. Practice explaining how you would design and configure ITSM solutions based on hypothetical client requirements. This will help you showcase your analytical and problem-solving skills, which are essential for this role.
✨Showcase Your Agile Experience
Since the role involves contributing to agile delivery, be ready to discuss your experience working in agile environments. Share examples of how you've contributed to sprints, user stories, and epics. This will highlight your ability to collaborate effectively within a consulting team and adapt to changing project needs.
