At a Glance
- Tasks: Provide 1st and 2nd line IT support and manage technical issues across two offices.
- Company: Dynamic Yorkshire-based firm in the professional services sector.
- Benefits: Attractive salary, hybrid work model, and opportunities for AI involvement.
- Other info: Opportunity for career growth and involvement in exciting AI and automation projects.
- Why this job: Join a collaborative team and enhance your tech skills while making a real impact.
- Qualifications: Experience in IT support, strong knowledge of Microsoft 365, and excellent problem-solving skills.
The predicted salary is between 30000 - 40000 € per year.
My Yorkshire based client is looking to recruit an experienced IT Support Analyst with proven expertise working within the professional services sector. As IT Support Analyst, you will play a key role in ensuring the smooth day-to-day running of the firms IT systems. Acting as a first point of contact for technical issues, you'll provide 1st and 2nd line support to colleagues across 2 Yorkshire based offices. You will work in a hands-on capacity supporting Microsoft 365, Azure, and endpoint management tools. You will also have the opportunity to get involved in AI and automation initiatives.
Within this role, the IT Support Analyst will:
- Provide responsive 1st and 2nd line IT support, managing incidents and service requests via the helpdesk system
- Set up, configure, and maintain laptops, desktops, mobile devices, and peripherals
- Support Microsoft 365 applications including Teams, Outlook, SharePoint, and OneDrive
- Assist with user account administration in Microsoft Entra ID and device management via Intune
- Monitor and support infrastructure across on-premise and Azure environments
- Manage onboarding/offboarding processes, including account setup and equipment allocation
- Liaise with third-party providers and escalate issues where necessary
- Support cyber security processes and compliance requirements, including Cyber Essentials Plus
- Contribute to AI adoption and automation projects such as Microsoft 365 Copilot
- Maintain accurate documentation and suggest continuous improvements to IT services
Technically, the Infrastructure Support Analyst will possess the following:
- Proven experience in a 1st/2nd line IT support role
- Strong knowledge of Microsoft 365 applications
- Experience with Microsoft Entra ID/Active Directory administration
- Familiarity with Microsoft Intune or similar MDM solutions
- Solid understanding of Windows 11 and end-user device support
- Basic knowledge of Azure and cloud infrastructure
- Excellent troubleshooting and problem-solving skills
- Strong organisational skills with the ability to prioritise work effectively
- Excellent communication skills with a customer-focused, empathetic approach
- A collaborative mindset with a drive for continuous improvement
- Good understanding of cyber security principles
- Experience with Halo ITSM or similar service desk tools
- Knowledge of networking fundamentals (DNS, DHCP, VLANs)
- Experience with legal systems such as Partner for Windows or NetDocuments
- Interest in AI tools and automation (e.g., Copilot, Power Automate)
This role will necessitate working on a hybrid basis - 3 days a week on client site. In return, you will be offered an attractive salary and benefits package. Please send your CV for immediate consideration.
IT Support Analyst in Bradford employer: Exalto Consulting
Join a dynamic Yorkshire-based firm that values innovation and employee development, offering a collaborative work culture where your contributions directly impact the success of IT operations. As an IT Support Analyst, you'll enjoy a competitive salary, comprehensive benefits, and the chance to engage in exciting AI and automation projects, all while working in a supportive environment that prioritises continuous improvement and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst in Bradford
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those in professional services. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your expertise in Microsoft 365 and Azure during interviews or networking events. Bring up specific projects or challenges you've tackled to make a lasting impression.
✨Tip Number 3
Be proactive! If you see a company you're keen on, don’t wait for them to post a job. Reach out directly through our website and express your interest in potential IT Support Analyst roles. You never know what might come up!
✨Tip Number 4
Stay updated on trends! Keep an eye on AI and automation developments in IT support. Mentioning your interest in tools like Microsoft 365 Copilot during interviews can set you apart as a forward-thinking candidate.
We think you need these skills to ace IT Support Analyst in Bradford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Analyst role. Highlight your experience with Microsoft 365, Azure, and any relevant support tools. We want to see how your skills match what we're looking for!
Show Off Your Troubleshooting Skills:In your application, don’t shy away from showcasing your problem-solving abilities. Give examples of how you've tackled technical issues in the past. We love a good story about overcoming challenges!
Keep It Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application lands directly in our hands. We can’t wait to hear from you!
How to prepare for a job interview at Exalto Consulting
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure, and endpoint management tools. Be ready to discuss your hands-on experience with these technologies, as well as any troubleshooting scenarios you've encountered in previous roles.
✨Showcase Your Customer Service Skills
As an IT Support Analyst, you'll be the first point of contact for technical issues. Prepare examples that highlight your excellent communication skills and customer-focused approach. Think about times when you turned a frustrated user into a satisfied one!
✨Demonstrate Problem-Solving Prowess
Be ready to tackle some hypothetical troubleshooting scenarios during the interview. Practice explaining your thought process clearly and logically, showcasing your ability to prioritise and resolve issues efficiently.
✨Get Familiar with Cyber Security Principles
Since cyber security is a key part of the role, brush up on relevant principles and compliance requirements like Cyber Essentials Plus. Be prepared to discuss how you’ve contributed to maintaining security in past positions.
