At a Glance
- Tasks: Lead IT operations and manage day-to-day IT services and infrastructure.
- Company: Dynamic Yorkshire-based firm focused on innovative IT solutions.
- Benefits: Attractive salary, benefits package, and opportunities for professional growth.
- Other info: Join a collaborative team with a focus on service reliability and cyber resilience.
- Why this job: Make a real impact in IT while working with cutting-edge technology and AI.
- Qualifications: Proven IT management experience and strong leadership skills required.
The predicted salary is between 50000 - 65000 € per year.
My Yorkshire based client is looking to recruit an experienced IT Operations Manager to take ownership of day to day IT services and Infrastructure, leading the internal helpdesk team and working closely with the IT Director to turn strategy into practical outcomes - from service reliability and cyber resilience through to use of AI and automation.
Within this role, the IT Operations Manager will be responsible for:
- IT service delivery and operations
- Owning the day to day running of IT services across infrastructure, cloud platforms, business applications, telephony, and end user computing
- Being accountable for service health, capacity, and major incident escalation
- People leadership
- Day to day supervision of the Helpdesk team
- Appraisals and performance management
- Infrastructure and Cloud Platforms
- Overseeing the operational health of Azure, Microsoft 365, Entra ID, and Intune
- Ensuring systems are patched, monitored, secure, and clearly documented.
- Business systems
- Managing availability and supplier relationships for core legal systems, including Partner for Windows and NetDocuments
- Acting as a reliable point of coordination between the firm and its technology partners
- IT service management
- Embedding Halo ITSM into everyday working practices
- Using service management data to improve responsiveness, consistency, and user experience
- AI and automation
- Working with the IT Director to identify practical opportunities for AI and automation
- Helping teams work more efficiently without losing sight of risk, governance, or usability.
- Cyber security and data protection
- Day to day ownership of cyber security controls, including Cyber Essentials Plus
- Managing access controls, patching, backup, and disaster recovery
- Working with the IT Director, MSP, and specialist suppliers to maintain security and compliance
- Supplier management and governance
- Managing MSP and supplier relationships against agreed SLAs
- Supporting renewal and procurement decisions with clear insight
As IT Manager/IT Operations Manager, you will possess the following:
- Proven experience in an IT Operations or IT management role, ideally within a professional or regulated environment
- Experience leading people, with a flexible and thoughtful management style.
- Strong working knowledge of Microsoft centric environments (Azure, Microsoft 365, Entra ID, Intune)
- Experience using Power Automate and a genuine interest in AI and automation.
- Ability to explain technical subjects clearly to non-technical colleagues.
- Experience managing third party suppliers and MSPs.
- Working knowledge of ITSM service management tools - ideally Halo ITSM
- A solid understanding of cyber security fundamentals, including Cyber Essentials or equivalent.
- Exposure to Microsoft Copilot Studio or similar AI platforms
- Familiarity with Partner for Windows, NetDocuments, or similar systems
In return, you will be offered an attractive salary and benefits package. Please send your CV for immediate consideration.
Infrastructure Lead/IT Operations Manager in Bradford employer: Exalto Consulting
Join a forward-thinking Yorkshire-based company that prioritises employee growth and innovation in the IT sector. As an Infrastructure Lead/IT Operations Manager, you will thrive in a collaborative work culture that values your expertise while offering competitive salaries and comprehensive benefits. With opportunities to lead a dynamic helpdesk team and implement cutting-edge technology solutions, this role promises a rewarding career path in a supportive environment focused on professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Infrastructure Lead/IT Operations Manager in Bradford
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in operations or infrastructure. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss your experience with Azure, Microsoft 365, and IT service management tools like Halo ITSM. Make it clear how you can add value to their team.
✨Tip Number 3
Prepare for the interview by researching the company’s current IT challenges. Think about how your experience with AI and automation can help them improve their operations. Tailor your answers to show you understand their needs and can deliver practical solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged in their job search.
We think you need these skills to ace Infrastructure Lead/IT Operations Manager in Bradford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience in IT operations and management, especially with Microsoft environments like Azure and Microsoft 365. We want to see how your skills align with what we're looking for!
Showcase Your Leadership Skills:Since this role involves leading a helpdesk team, don’t forget to mention your people management experience. Share examples of how you've successfully led teams and improved performance. We love seeing a thoughtful management style in action!
Demonstrate Your Technical Know-How:Be sure to include your familiarity with ITSM tools like Halo ITSM and your understanding of cyber security fundamentals. We’re keen on candidates who can explain technical concepts clearly, so if you’ve done that before, let us know!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Exalto Consulting
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft-centric environments like Azure and Microsoft 365. Be ready to discuss how you've managed these platforms in the past, as well as any experience with Power Automate and AI automation. This will show that you're not just familiar with the tools, but that you can leverage them effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams in previous roles. Think about specific situations where you’ve managed performance, conducted appraisals, or resolved conflicts. This is your chance to demonstrate your flexible and thoughtful management style, which is crucial for this role.
✨Understand Cyber Security Fundamentals
Since cyber security is a key part of the job, be ready to discuss your understanding of Cyber Essentials and other security measures. Bring examples of how you've implemented security controls in the past, and be prepared to talk about how you would manage access controls and disaster recovery.
✨Communicate Clearly and Confidently
You'll need to explain technical subjects to non-technical colleagues, so practice simplifying complex concepts. Use clear, jargon-free language when discussing your experiences. This will help you connect with the interviewers and show that you can bridge the gap between tech and business.
