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For Companies At a Glance
- Tasks: Provide 1st line support and improve IT service management processes.
- Company: Exalto Consulting, a dynamic tech consulting firm.
- Benefits: Competitive daily rate of £400, on-site work in Wiltshire.
- Why this job: Join a fast-paced environment and enhance your IT skills while making a difference.
- Qualifications: DV clearance, 5+ years in IT Service Desk, ITIL v4 qualified.
- Other info: Immediate start available for the right candidate.
Exalto consulting are currently recruiting for a contract service desk analyst, must currently hold DV clearance and be transferable. You would need to go to site 5 days a week in Wiltshire and this is paying £400 per day inside IR35.
Key Duties and Responsibilities
- Provide 1st line support where required, supporting customers users with first time fixes and account creations.
- Assist with configuration and development of ITSM tools such as Jira Service Management, Remedy, and chat services such as Mattermost.
- Oversee and improve ITIL-based service management processes, such as incident, problem, change, and configuration management.
Requirements
- Understanding of systems such as active directory, cloud environments.
- ITIL v4 qualified or highly experienced in the practices.
- 5+ years of experience in an IT Service Desk or End User Support role.
- Experience using ITSM tools (e.g. Jira Service Management).
- Solid understanding of ITIL-based service management practices (Incident, Request, Problem, Change).
Desired Competencies
- Experience in environments using Agile or DevOps ways of working.
- Experience in Cloud Platforms.
- Exposure to automation or scripting.
If you have the above experience and are looking for a new contract role please send your CV for immediate consideration as our client is looking to hire ASAP.
DV cleared service desk analyst - on site in Wiltshire - £400 inside IR35 in Swindon employer: Exalto Consulting ltd
Contact Detail:
Exalto Consulting ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land DV cleared service desk analyst - on site in Wiltshire - £400 inside IR35 in Swindon
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might have insights into the DV cleared roles. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on your ITIL practices and ITSM tools. We all know that confidence is key, so practice common interview questions related to service desk scenarios to show you’re the right fit.
✨Tip Number 3
Don’t forget to showcase your experience with Agile or DevOps! If you’ve got examples of how you’ve improved processes or tackled challenges in these environments, make sure to highlight them during your discussions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing familiar faces, so don’t hesitate to reach out if you have any questions!
We think you need these skills to ace DV cleared service desk analyst - on site in Wiltshire - £400 inside IR35 in Swindon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT Service Desk roles and your familiarity with ITIL practices. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Show Off Your DV Clearance: Since DV clearance is a must-have for this role, make it prominent in your application. We need to know you’re cleared and ready to hit the ground running, so don’t bury it in the details!
Be Specific About Tools: Mention your experience with ITSM tools like Jira Service Management and any other relevant software. We love seeing candidates who can hit the ground running with the tools we use, so give us the specifics!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Exalto Consulting ltd
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge, especially the practices related to incident, problem, change, and configuration management. Be ready to discuss how you've applied these principles in your previous roles.
✨Showcase Your Technical Skills
Prepare to talk about your experience with ITSM tools like Jira Service Management and any cloud environments you've worked with. Have specific examples ready that demonstrate your ability to provide first-time fixes and support users effectively.
✨Demonstrate Your DV Clearance Knowledge
Since DV clearance is a must-have, be prepared to discuss your understanding of its importance in the role. Highlight any experiences where your clearance has played a crucial part in your work.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving skills. Think of situations where you've had to oversee or improve service management processes and be ready to explain your thought process and outcomes.
