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- Tasks: Design and implement cutting-edge ITSM solutions for major UK organisations.
- Company: Join a growing digital transformation consultancy with a focus on innovation.
- Benefits: Competitive salary, bonus, remote work, and comprehensive benefits package.
- Why this job: Make a real impact in the tech world while working with top-tier clients.
- Qualifications: Experience with ServiceNow or Halo, and a solid understanding of ITIL.
- Other info: Opportunity for travel and collaboration in a dynamic consulting environment.
The predicted salary is between 50000 - 80000 £ per year.
Remote with occasional travel to London and client sites.
Salary: circa £50,000-£80,000 + bonus + benefits.
We are looking for an ITSM (Ideally ServiceNow or Halo) Consultant to join a growing digital transformation consultancy delivering large-scale ITSM implementations for major UK organisations across financial services, government and defence. This is a hands-on technical consulting role, working closely with senior client stakeholders to design, configure and deliver scalable, enterprise-grade ITSM solutions.
The Role
You will take ownership of complex ITSM workstreams while collaborating as part of a wider consulting team. Responsibilities include:
- Designing, configuring and supporting ITSM / ESM solutions
- Delivering end-to-end ITSM platform implementations
- Integrating ITSM software (ServiceNow / Halo) with external systems via APIs
- Supporting discovery, automation and service optimisation initiatives
- Translating client requirements into robust technical solutions
- Contributing to agile delivery (epics, user stories, sprint support)
Skills and experience
You will bring:
- Strong hands-on experience with ServiceNow, Halo or similar
- Solid understanding of ITIL across the service lifecycle (ITIL v3 Foundation minimum)
- Experience integrating platforms using REST / SOAP APIs
- Knowledge of infrastructure and application discovery tools
- Strong analytical, problem-solving and technical design skills
- Experience working in agile delivery environments
Senior ITSM Tooling Consultant (ServiceNow, Halo or similar experience) employer: Exalto Consulting ltd
Contact Detail:
Exalto Consulting ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior ITSM Tooling Consultant (ServiceNow, Halo or similar experience)
✨Tip Number 1
Network like a pro! Reach out to your connections in the ITSM space, especially those who have experience with ServiceNow or Halo. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your previous ITSM implementations. When you get the chance to chat with potential employers, having tangible examples of your work can really set you apart.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to companies you’re interested in, even if they don’t have open positions. Express your enthusiasm for their work and how your skills align with their needs.
✨Tip Number 4
Apply through our website! We’ve got a streamlined application process that makes it easy for you to showcase your expertise in ITSM. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Senior ITSM Tooling Consultant (ServiceNow, Halo or similar experience)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ITSM tools like ServiceNow or Halo. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects and achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about ITSM and how your background makes you the perfect fit for our team. Keep it engaging and personal – we love a good story!
Showcase Your Technical Skills: Since this is a hands-on role, make sure to highlight your technical expertise in your application. Mention specific tools, methodologies, and any successful implementations you've led. We’re keen to see your problem-solving skills in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Exalto Consulting ltd
✨Know Your ITSM Tools Inside Out
Make sure you brush up on your knowledge of ServiceNow, Halo, and any similar tools. Be ready to discuss specific projects where you've designed or configured ITSM solutions, as well as the challenges you faced and how you overcame them.
✨Understand the Client's Needs
Before the interview, research the company and its clients. Familiarise yourself with their industry and potential ITSM challenges they might face. This will help you tailor your responses and demonstrate that you can translate client requirements into effective technical solutions.
✨Showcase Your Agile Experience
Since this role involves working in agile environments, be prepared to share examples of how you've contributed to agile delivery. Discuss your experience with epics, user stories, and sprint support, and how these practices have led to successful project outcomes.
✨Prepare for Technical Questions
Expect to answer technical questions related to API integrations and ITIL principles. Brush up on REST/SOAP APIs and be ready to explain how you've used them in past projects. This will show your hands-on experience and problem-solving skills in real-world scenarios.
