At a Glance
- Tasks: Manage and maintain demand pipeline, ensuring accurate governance and transition into delivery.
- Company: Join a high-profile transformation programme with a focus on operational excellence.
- Benefits: Competitive daily rate, flexible working days, and a chance to work on impactful projects.
- Other info: Opportunity for professional growth in a collaborative and innovative setting.
- Why this job: Be part of a dynamic team driving transformation in a complex environment.
- Qualifications: Experience in ITSM, ServiceNow, and strong stakeholder management skills required.
The predicted salary is between 68000 - 85000 € per year.
We are looking for an experienced ITSM Demand Analyst to join our clients Change / Project Office function. This role will suit someone who has previously worked on Operating Model or Target Operating Model (TOM) programmes and understands how to manage demand governance, process controls, and portfolio transition activities within complex transformation environments.
The successful candidate will play a key role in managing and maintaining the demand pipeline, ensuring all demands are accurately captured, governed, and transitioned effectively into delivery.
Key Experience Required:- Previous experience working within a Change Office, Project Office, PMO, or Demand Management environment
- Strong experience supporting Operating Model or Target Operating Model (TOM) transformation programmes
- Hands-on experience using ServiceNow for demand or project administration
- Experience managing governance, approvals, dependencies, and demand tracking processes
- Strong stakeholder management skills with the confidence to chase actions and maintain governance standards
- Excellent attention to detail and data quality management
- Knowledge or practical experience of ITIL v4
- Maintain accurate and up-to-date demand records within ServiceNow
- Support governance and Demand Management Group meetings
- Track demand progress, approvals, risks, and dependencies
- Support the transition of approved demand into project or portfolio delivery
- Ensure demand data quality and governance standards are consistently maintained
- Identify process improvement opportunities across demand management activities
This is an excellent opportunity to join a high-profile transformation programme where governance, operational structure, and demand visibility are critical to success.
ITSM Demand Analyst - must have ITSM experience in Nottingham employer: Exalto Consulting ltd
Join a dynamic team in Nottingham as an ITSM Demand Analyst, where you will be part of a high-profile transformation programme that values governance and operational excellence. Our company fosters a collaborative work culture, offering flexible working arrangements and opportunities for professional growth within the Change/Project Office function. With a focus on employee development and a commitment to maintaining high standards, we provide a rewarding environment for those looking to make a meaningful impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land ITSM Demand Analyst - must have ITSM experience in Nottingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the ITSM space, especially those who have experience with ServiceNow and TOM programmes. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your governance and demand management knowledge. Be ready to discuss how you've tackled similar challenges in past roles. We want to see your hands-on experience shine through!
✨Tip Number 3
Showcase your stakeholder management skills! Think of examples where you’ve successfully chased actions or maintained governance standards. This will demonstrate your ability to thrive in complex transformation environments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace ITSM Demand Analyst - must have ITSM experience in Nottingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your ITSM experience and any work you've done with Operating Models or TOM programmes. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the ITSM Demand Analyst role. Mention your hands-on experience with ServiceNow and how you’ve managed demand governance in the past.
Show Off Your Stakeholder Skills:In your application, highlight your strong stakeholder management skills. We’re looking for someone who can confidently chase actions and maintain governance standards, so give us examples of how you’ve done this before!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Exalto Consulting ltd
✨Know Your ITSM Inside Out
Make sure you brush up on your ITSM knowledge, especially around ServiceNow and TOM programmes. Be ready to discuss your previous experiences in managing demand governance and how you've contributed to transformation projects.
✨Showcase Your Stakeholder Skills
Prepare examples that highlight your stakeholder management abilities. Think of times when you successfully chased actions or maintained governance standards, as this will demonstrate your confidence and effectiveness in a collaborative environment.
✨Be Detail-Oriented
Since attention to detail is crucial for this role, be prepared to discuss how you ensure data quality and governance standards in your work. Bring specific examples of how you've managed demand records and tracked progress in past roles.
✨Identify Process Improvements
Think about any process improvement opportunities you've identified in your previous roles. Be ready to share these insights during the interview, as it shows your proactive approach and understanding of demand management activities.
