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- Tasks: Lead SIAM operations and ensure seamless service integration across multiple suppliers.
- Company: Dynamic company in Nottingham with a focus on service excellence.
- Benefits: Competitive salary up to £85K, flexible remote work, and leadership opportunities.
- Why this job: Make a real impact in a senior role while driving continuous service improvement.
- Qualifications: Extensive experience in SIAM and ITIL-based service management required.
- Other info: Collaborative environment with a strong focus on accountability and team development.
The predicted salary is between 75000 - 85000 £ per year.
An exciting opportunity has arisen to recruit an experienced Head of SIAM Operations to lead the operational delivery and maturity of a large-scale Service Integration and Management (SIAM) capability within a complex multi-supplier environment. In this role you will take ownership of the SIAM function ensuring it operates as an effective service integrator across multiple strategic suppliers.
This is a senior, highly client-facing leadership role where you will oversee the health, performance, governance and evolution of the SIAM function while driving continuous service improvement.
As Head of SIAM Operations, you will:
- Own the operational health, effectiveness, and maturity of the SIAM capability.
- Ensure seamless integration of services across a multi-supplier environment.
- Lead the performance and maturity of ITIL-based service management practices.
- Support Practice Leads and SMEs while defining a clear maturity roadmap.
- Manage, govern and challenge Tier 1 strategic service providers.
- Drive accountability and ensure suppliers meet agreed service levels and standards.
- Be heavily involved in stakeholder engagement, acting as a trusted operational advisor to senior client stakeholders.
- Represent SIAM operations in governance forums, operational reviews, and strategic oversight.
- Oversee operational assurance, performance reporting, service resilience, and operational risk management.
- Provide leadership during major incidents or service crises.
- Lead and develop a team of SIAM Service Managers and SMEs.
- Foster a culture of accountability, collaboration, and continual improvement.
The successful candidate will be able to demonstrate the following:
- Significant hands-on experience working in SIAM or complex multi-supplier IT environments - this will incorporate ITSM and Service Operations expertise.
- Large Service Integration environments, Managed Service or outsource provider background.
- Strong practical knowledge of ITIL-based service management.
- Experience managing strategic service providers and internal teams in large highly regulated enterprise environments.
- Familiarity with enterprise service management platforms and tooling (ServiceNow highly advantageous).
- Excellent stakeholder engagement and leadership skills.
This role will necessitate working in Nottingham on client site a number of days per month, the rest of which will be remote working.
Head of SIAM Operations - Nottingham - Up to £85K employer: Exalto Consulting ltd
Contact Detail:
Exalto Consulting ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of SIAM Operations - Nottingham - Up to £85K
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in SIAM or related fields. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its SIAM operations. Show them you know their stuff and can bring value to their team. We recommend practising common interview questions and having your own questions ready to impress!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website for the best chance at landing that dream job! We make it easy for you to showcase your skills and experience directly to the hiring team. Plus, it shows you're serious about joining us!
We think you need these skills to ace Head of SIAM Operations - Nottingham - Up to £85K
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Head of SIAM Operations role. Highlight your experience in managing multi-supplier environments and your ITIL expertise. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this senior leadership role. Share specific examples of how you've driven service improvement and managed strategic service providers.
Showcase Your Leadership Skills: Since this role involves leading a team, make sure to highlight your leadership experience. Talk about how you've fostered collaboration and accountability in previous roles. We love seeing candidates who can inspire their teams!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Exalto Consulting ltd
✨Know Your SIAM Inside Out
Make sure you brush up on your knowledge of Service Integration and Management. Be ready to discuss your hands-on experience in complex multi-supplier environments and how you've driven service improvement in the past. This will show that you’re not just familiar with the theory but have practical insights to share.
✨Showcase Your Leadership Skills
As a Head of SIAM Operations, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've led teams, managed strategic service providers, and fostered a culture of accountability and collaboration. Highlight specific situations where your leadership made a difference.
✨Engage with Stakeholders
Since this role involves significant stakeholder engagement, think about how you can showcase your communication skills. Prepare to discuss how you've acted as a trusted advisor to senior stakeholders and how you’ve navigated challenging conversations in the past.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving skills during major incidents or service crises. Think through some past experiences where you had to manage operational risks or ensure service resilience, and be ready to explain your thought process and actions.