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- Tasks: Provide 1st line support and improve IT service management processes.
- Company: Exalto Consulting, a dynamic tech consultancy in Wiltshire.
- Benefits: Competitive daily rate of £400 inside IR35 and hands-on experience.
- Why this job: Join a fast-paced environment and enhance your IT skills while making an impact.
- Qualifications: Must hold DV clearance and have 5 years of IT support experience.
- Other info: On-site role with opportunities for immediate hiring.
Exalto consulting are currently recruiting for a contract service desk analyst, must currently hold DV clearance and be transferable. You would need to go to site 5 days a week in Wiltshire and this is paying £400 per day inside IR35.
Key Duties and Responsibilities
- Provide 1st line support where required, supporting customers users with first time fixes and account creations.
- Assist with configuration and development of ITSM tools such as Jira Service Management, Remedy, and chat services such as Mattermost.
- Oversee and improve ITIL-based service management processes, such as incident, problem, change, and configuration management.
- Understanding of systems such as active directory, cloud environments.
Qualifications and Experience
- ITIL v4 qualified or highly experienced in the practices.
- 5 years of experience in an IT Service Desk or End User Support role.
- Experience using ITSM tools (e.g. Jira Service Management).
- Solid understanding of ITIL-based service management practices (Incident, Request, Problem, Change).
Desired Competencies
- Experience in environments using Agile or DevOps ways of working.
- Experience in Cloud Platforms.
- Exposure to automation or scripting.
If you have the above experience and are looking for a new contract role please send your CV for immediate consideration as our client is looking to hire ASAP.
DV cleared service desk analyst - on site in Wiltshire - £400 inside IR35 in Normanton employer: Exalto Consulting ltd
Contact Detail:
Exalto Consulting ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land DV cleared service desk analyst - on site in Wiltshire - £400 inside IR35 in Normanton
✨Tip Number 1
Get your networking game on! Reach out to folks in your industry, especially those who work in similar roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview like it’s the final boss level! Research the company and its culture, and be ready to discuss how your skills match their needs. Practise common interview questions to boost your confidence.
✨Tip Number 3
Show off your skills in real-time! If you get the chance, demonstrate your problem-solving abilities during the interview. Use examples from your past experiences to highlight how you’ve tackled challenges.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace DV cleared service desk analyst - on site in Wiltshire - £400 inside IR35 in Normanton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of a DV cleared service desk analyst. Highlight your relevant experience, especially in ITIL practices and ITSM tools like Jira Service Management. We want to see how your skills match what we're looking for!
Show Off Your Clearance: Since DV clearance is a must-have, make it prominent in your application. We need to know you’re already cleared and ready to hit the ground running. Don’t bury it in the details; let it shine!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on your key achievements and experiences that relate to the job. This helps us see your fit quickly!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application directly and ensures you don’t miss out on any important updates. Let’s get your application in!
How to prepare for a job interview at Exalto Consulting ltd
✨Know Your Stuff
Make sure you brush up on your ITIL practices and the specific ITSM tools mentioned in the job description, like Jira Service Management. Being able to discuss your experience with these tools confidently will show that you're the right fit for the role.
✨Showcase Your DV Clearance
Since this role requires DV clearance, be prepared to discuss how you've maintained it and any relevant experiences that highlight your trustworthiness and reliability. This is a key aspect of the job, so don’t shy away from it!
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've handled incidents or problems in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your ability to provide first-time fixes and improve service management processes.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready about the team dynamics, the tools they use, or their approach to Agile and DevOps. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
