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- Tasks: Provide top-notch support to customers and troubleshoot software issues.
- Company: Join an industry-leading software company with a vibrant culture.
- Benefits: Enjoy a competitive salary, hybrid work, and great perks.
- Other info: No advanced IT skills needed; perfect for those eager to learn.
- Why this job: Kickstart your career in tech with hands-on training and real customer impact.
- Qualifications: Strong communication skills and a customer service background are essential.
The predicted salary is between 26000 - 26000 £ per year.
We are looking for a Permanent 1st Line Software Support Analyst to work for an industry leading software company. The position is 5 days p/w on site in Middlewich, paying £26k + benefits.
You will:
- Provide product support to customers, this could range from payment issues for end users to password resets
- Be comfortable with customer support/service
- Undergo training on a bespoke product
- Have some understanding of software packages
We are looking for applicants with:
- A customer facing background
- Strong communication skills
This position requires no higher level IT skills. This is an amazing opportunity to join an industry leading company. If this sounds of interest please apply.
1st Line Software Support - Middlewich - Hybrid - £26k employer: Exalto Consulting ltd
Contact Detail:
Exalto Consulting ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Software Support - Middlewich - Hybrid - £26k
✨Tip Number 1
Make sure you research the company before your interview. Knowing their products and values will help you connect with the interviewer and show that you're genuinely interested in the role.
✨Tip Number 2
Practice common interview questions related to customer support. Think about how you would handle specific scenarios, like resolving a payment issue or assisting a user with a password reset.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise in your answers. Remember, this role is all about helping customers, so demonstrating your ability to communicate effectively is key.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that you’re serious about joining our team.
We think you need these skills to ace 1st Line Software Support - Middlewich - Hybrid - £26k
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer support experience and communication skills. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant experiences!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the 1st Line Software Support position and how you can contribute to our team. Keep it friendly and professional!
Showcase Your Soft Skills: Since this role is all about customer interaction, emphasise your strong communication skills and any previous customer-facing roles. We love candidates who can connect with customers and solve their issues effectively!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Exalto Consulting ltd
✨Know the Product Inside Out
Before your interview, make sure you understand the software products the company offers. Familiarise yourself with common issues users might face, like payment problems or password resets. This will show that you're proactive and genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role is all about customer support, be ready to share examples from your past experiences where you've successfully helped customers. Highlight your communication skills and how you handle difficult situations with patience and empathy.
✨Prepare for Common Questions
Think about questions they might ask, such as how you would approach a technical issue or how you prioritise tasks when multiple customers need help. Practising your answers can help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process for their bespoke product or what a typical day looks like for a 1st Line Software Support Analyst. This shows your enthusiasm and helps you gauge if the company is the right fit for you.