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- Tasks: Lead IT operations and manage day-to-day IT services with a focus on innovation.
- Company: Dynamic Yorkshire-based firm committed to tech excellence and team collaboration.
- Benefits: Attractive salary, comprehensive benefits, and opportunities for professional growth.
- Other info: Join a supportive team with a focus on career development and tech advancement.
- Why this job: Make a real impact in IT while working with cutting-edge technologies like AI and automation.
- Qualifications: Proven IT management experience and strong leadership skills required.
The predicted salary is between 60000 - 60000 £ per year.
My Yorkshire based client is looking to recruit an experienced IT Operations Manager / Team Leader to take ownership of day to day IT services and Infrastructure, leading the internal helpdesk team and working closely with the IT Director to turn strategy into practical outcomes — from service reliability and cyber resilience through to use of AI and automation.
Within this role, the IT Operations Manager will be responsible for:
- IT service delivery and operations
- Owning the day‑to‑day running of IT services across infrastructure, cloud platforms, business applications, telephony, and end‑user computing
- Being accountable for service health, capacity, and major incident escalation
- People leadership
- Day to day supervision of the Helpdesk team
- Appraisals and performance management
- Infrastructure and Cloud Platforms
- Overseeing the operational health of Azure, Microsoft 365, Entra ID, and Intune
- Ensuring systems are patched, monitored, secure, and clearly documented.
- Business systems
- Managing availability and supplier relationships for core legal systems, including Partner for Windows and NetDocuments
- Acting as a reliable point of coordination between the firm and its technology partners
- IT service management
- Embedding Halo ITSM into everyday working practices
- Using service management data to improve responsiveness, consistency, and user experience
- AI and automation
- Working with the IT Director to identify practical opportunities for AI and automation
- Helping teams work more efficiently without losing sight of risk, governance, or usability.
- Cyber security and data protection
- Day‑to‑day ownership of cyber security controls, including Cyber Essentials Plus
- Managing access controls, patching, backup, and disaster recovery
- Working with the IT Director, MSP, and specialist suppliers to maintain security and compliance
- Supplier management and governance
- Managing MSP and supplier relationships against agreed SLAs
- Supporting renewal and procurement decisions with clear insight
As IT Manager / IT Operations Manager, you will possess the following:
- Proven experience in an IT Operations or IT management role, ideally within a professional or regulated environment
- Experience leading people, with a flexible and thoughtful management style.
- Strong working knowledge of Microsoft‑centric environments (Azure, Microsoft 365, Entra ID, Intune)
- Experience using Power Automate and a genuine interest in AI and automation.
- Ability to explain technical subjects clearly to non‑technical colleagues.
- Experience managing third‑party suppliers and MSPs.
- Working knowledge of ITSM service management tools - ideally Halo ITSM
- A solid understanding of cyber security fundamentals, including Cyber Essentials or equivalent.
- Exposure to Microsoft Copilot Studio or similar AI platforms
- Familiarity with Partner for Windows, NetDocuments, or similar systems
In return, you will be offered an attractive salary and benefits package. Please send your cv for immediate consideration.
Infrastructure Lead / IT Operations Manager in Leeds employer: Exalto Consulting ltd
Contact Detail:
Exalto Consulting ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Infrastructure Lead / IT Operations Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in operations or infrastructure. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss your experience with Azure, Microsoft 365, and AI automation. We want to see how you can bring value to their team!
✨Tip Number 3
Prepare for the unexpected! In interviews, you might face scenario-based questions about managing incidents or leading teams. Think through your past experiences and be ready to share how you handled challenges in IT operations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Infrastructure Lead / IT Operations Manager in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in IT operations and people management, especially with Microsoft-centric environments. We want to see how your skills align with what we're looking for!
Showcase Your Leadership Skills: As an IT Operations Manager, you'll be leading a team. Use your application to demonstrate your leadership style and any successful projects you've managed. We love seeing examples of how you've motivated and developed your team!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to explain your technical expertise and how it relates to the role. Remember, we appreciate clarity just as much as technical know-how!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Exalto Consulting ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft-centric environments, especially Azure and Microsoft 365. Be ready to discuss how you've managed these platforms in the past and any specific challenges you've faced.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading teams, particularly in a helpdesk or IT operations context. Think about how you've handled appraisals and performance management, and be ready to share your flexible management style.
✨Understand Cyber Security Fundamentals
Familiarise yourself with key cyber security concepts, especially Cyber Essentials. Be prepared to discuss how you've implemented security controls and managed access in previous roles, as this will be crucial for the position.
✨Demonstrate Your Interest in AI and Automation
Since the role involves working with AI and automation, think of practical examples where you've used tools like Power Automate. Show your enthusiasm for how these technologies can improve efficiency while maintaining governance and usability.