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- Tasks: Configure and optimise Amazon Connect for a seamless contact centre experience.
- Company: Join a forward-thinking organisation with a strong technology focus.
- Benefits: 100% remote work and the chance to work on cutting-edge technology.
- Why this job: Make a real impact by enhancing telephony solutions in a dynamic environment.
- Qualifications: Minimum 2 years of hands-on experience with Amazon Connect required.
- Other info: Collaborate with stakeholders and troubleshoot technical issues in a supportive team.
The predicted salary is between 36000 - 60000 £ per year.
Location: Remote (UK)
3-6 month initial contract
Our client is seeking an experienced Senior Amazon Connect Engineer to join their team and take ownership of their telephony platform. You will be responsible for configuring and optimising Amazon Connect to deliver a seamless contact centre experience. The ideal candidate will have hands-on expertise in setting up and managing call queues, hunt groups, ring groups, and other advanced contact centre capabilities. You will play a key role in ensuring the platform is robust, scalable, and aligned with business needs.
Key Responsibilities
- Configure and maintain Amazon Connect telephony platform
- Design and implement call flows, queues, hunt groups, and ring groups
- Optimise contact centre performance and user experience
- Collaborate with stakeholders to gather requirements and deliver tailored solutions
- Troubleshoot and resolve technical issues promptly
Requirements
- Minimum 2 years of hands-on experience with Amazon Connect
- Strong understanding of contact centre operations and telephony configuration
- Proven ability to design and implement complex call routing solutions
- Excellent problem-solving skills and attention to detail
Why Apply?
- 100% remote working
- Opportunity to work on a cutting-edge telephony platform
- Join a forward-thinking organisation with a strong technology focus
Locations
Senior Amazon Connect Engineer - 100% Remote (UK Based) in Leeds, Yorkshire employer: Exalto Consulting ltd
Contact Detail:
Exalto Consulting ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Amazon Connect Engineer - 100% Remote (UK Based) in Leeds, Yorkshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know about opportunities in Amazon Connect. A friendly chat can sometimes lead to job openings that aren't even advertised.
✨Tip Number 2
Show off your skills! Create a portfolio or a project showcasing your expertise with Amazon Connect. This could be a game-changer during interviews, as it gives potential employers a tangible look at what you can do.
✨Tip Number 3
Prepare for the interview like it's a big match! Research common interview questions for Senior Amazon Connect Engineers and practice your answers. We want you to feel confident and ready to impress!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Amazon Connect Engineer - 100% Remote (UK Based) in Leeds, Yorkshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Amazon Connect and telephony systems. We want to see how your skills match the job description, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of your past work with call flows and contact centre optimisation to grab our attention.
Showcase Problem-Solving Skills: Since troubleshooting is key in this role, include examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and resolve challenges effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Exalto Consulting ltd
✨Know Your Amazon Connect Inside Out
Make sure you brush up on your knowledge of Amazon Connect. Be ready to discuss your hands-on experience with configuring call queues, hunt groups, and ring groups. Prepare specific examples of how you've optimised contact centre performance in the past.
✨Showcase Your Problem-Solving Skills
During the interview, be prepared to tackle hypothetical scenarios related to troubleshooting technical issues. Think about past challenges you've faced and how you resolved them. This will demonstrate your ability to think on your feet and your attention to detail.
✨Understand the Business Needs
Familiarise yourself with the company's goals and how their telephony platform fits into their overall strategy. Be ready to discuss how you can align Amazon Connect's capabilities with their business needs, showcasing your collaborative approach with stakeholders.
✨Prepare Questions That Matter
Have a list of insightful questions ready to ask at the end of the interview. This could include inquiries about their current telephony challenges or future projects. It shows your genuine interest in the role and helps you assess if the company is the right fit for you.
