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- Tasks: Manage and maintain demand pipeline, ensuring accurate governance and transition into delivery.
- Company: Join a high-profile transformation programme with a focus on operational excellence.
- Benefits: Competitive daily rate, flexible working, and the chance to work on impactful projects.
- Other info: Opportunity for professional growth in a collaborative and innovative setting.
- Why this job: Be part of a dynamic team driving transformation in a complex environment.
- Qualifications: Experience in ITSM, ServiceNow, and strong stakeholder management skills required.
The predicted salary is between 68000 - 85000 £ per year.
We are looking for an experienced ITSM Demand Analyst to join our clients Change / Project Office function. This role will suit someone who has previously worked on Operating Model or Target Operating Model (TOM) programmes and understands how to manage demand governance, process controls, and portfolio transition activities within complex transformation environments.
The successful candidate will play a key role in managing and maintaining the demand pipeline, ensuring all demands are accurately captured, governed, and transitioned effectively into delivery.
Key Experience Required:- Previous experience working within a Change Office, Project Office, PMO, or Demand Management environment
- Strong experience supporting Operating Model or Target Operating Model (TOM) transformation programmes
- Hands-on experience using ServiceNow for demand or project administration
- Experience managing governance, approvals, dependencies, and demand tracking processes
- Strong stakeholder management skills with the confidence to chase actions and maintain governance standards
- Excellent attention to detail and data quality management
- Knowledge or practical experience of ITIL v4
- Maintain accurate and up-to-date demand records within ServiceNow
- Support governance and Demand Management Group meetings
- Track demand progress, approvals, risks, and dependencies
- Support the transition of approved demand into project or portfolio delivery
- Ensure demand data quality and governance standards are consistently maintained
- Identify process improvement opportunities across demand management activities
This is an excellent opportunity to join a high-profile transformation programme where governance, operational structure, and demand visibility are critical to success.
ITSM Demand Analyst - must have ITSM experience employer: Exalto Consulting ltd
Contact Detail:
Exalto Consulting ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ITSM Demand Analyst - must have ITSM experience
✨Tip Number 1
Network like a pro! Reach out to your connections in the ITSM space, especially those who have experience with TOM programmes. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Get your hands dirty with ServiceNow! If you haven't already, brush up on your skills using the platform. Being able to demonstrate your hands-on experience will make you stand out when discussing demand governance and project administration.
✨Tip Number 3
Prepare for interviews by practising your stakeholder management stories. Think of specific examples where you've successfully chased actions or maintained governance standards. We all love a good story, and it shows you know your stuff!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for talented individuals like you to join our transformation programmes.
We think you need these skills to ace ITSM Demand Analyst - must have ITSM experience
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your ITSM experience and any work you've done with Operating Models or TOM programmes. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the ITSM Demand Analyst role. Mention your hands-on experience with ServiceNow and how you’ve managed demand governance in past roles. Let us know what excites you about this opportunity!
Show Off Your Stakeholder Skills: In your application, highlight your strong stakeholder management skills. We’re looking for someone who can confidently chase actions and maintain governance standards, so share examples of how you've successfully navigated these situations in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Exalto Consulting ltd
✨Know Your ITSM Inside Out
Make sure you brush up on your ITSM knowledge, especially around ServiceNow and TOM programmes. Be ready to discuss your previous experiences in managing demand governance and how you've contributed to transformation projects.
✨Showcase Your Stakeholder Management Skills
Prepare examples that highlight your ability to manage stakeholders effectively. Think about times when you had to chase actions or maintain governance standards, and be ready to share these stories during the interview.
✨Demonstrate Attention to Detail
Since this role requires excellent data quality management, come prepared with examples of how you've ensured accuracy in demand records or project administration. Highlight any specific processes you’ve implemented to improve data quality.
✨Be Ready for Process Improvement Discussions
Think about opportunities for process improvements you've identified in past roles. Be ready to discuss how you approached these challenges and the impact your solutions had on demand management activities.