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- Tasks: Transform operational data into actionable insights and enhance service performance.
- Company: Dynamic tech firm in London with a focus on IT service management.
- Benefits: Flexible work schedule, competitive pay, and opportunities for professional growth.
- Why this job: Join a team that values your analytical skills and helps improve IT services.
- Qualifications: 2+ years in ITSM or related fields, strong analytical and communication skills.
- Other info: Work one day a week on-site in a collaborative environment.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for 3 x ITSM Analysts who are confident working across both data and operational environments. You will be a strong fit for this role if you have:
- At least two years' experience working in or alongside Service Desk, Service Management, or IT Operations teams.
- Practical knowledge of ITSM processes, including Incident, Problem, Change, Request Fulfilment, and Asset or Configuration Management.
- Strong analytical skills, with confidence using reporting tools, spreadsheets, or BI platforms.
- Clear communication skills, able to explain complex service and data issues to both technical and non-technical audiences.
Core Accountabilities:
- You will be responsible for turning operational data into practical insight across the full service lifecycle, including:
- Analysing data across incidents, requests, problems, changes, and knowledge.
- Producing regular reporting on service performance, trends, backlogs, and risks, with clear narrative and context.
- Supporting Request Fulfilment by reviewing volumes, types, cycle times, and failure points, and identifying opportunities to simplify, automate, or retire requests.
- Analysing asset and configuration data to improve visibility, accuracy, and completeness.
- Identifying recurring service issues and patterns that indicate underlying process, technology, or data problems.
- Providing data-led input into Problem Management, service reviews, and improvement initiatives.
- Tracking the impact of service changes and improvements over time.
Key Outputs:
- Your work will provide clarity across teams and functions. Typical outputs include:
- Service performance reports combining operational, request, and asset perspectives.
- Trend analysis showing how demand, resolution times, and asset-related issues evolve.
- Insight packs highlighting configuration risks, data gaps, and their operational impact.
- Analysis of request fulfilment performance, including candidates for standardisation or automation.
- Before-and-after views linking improvements to measurable outcomes.
ITSM Analyst in City of London employer: Exalto Consulting ltd
Contact Detail:
Exalto Consulting ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ITSM Analyst in City of London
✨Tip Number 1
Network like a pro! Reach out to folks in the ITSM space on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your ITSM processes. Be ready to discuss how you've tackled incidents, problems, and changes in your past roles. Show them you can turn data into actionable insights!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for openings that match your skills and interests – we want to see you thrive!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your chat to remind them of your great fit for the role. It shows you're keen and professional!
We think you need these skills to ace ITSM Analyst in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ITSM Analyst role. Highlight your experience in Service Desk, Service Management, or IT Operations, and don’t forget to mention your practical knowledge of ITSM processes. We want to see how your skills match what we're looking for!
Show Off Your Analytical Skills: Since this role involves a lot of data analysis, be sure to showcase your analytical skills in your application. Mention any reporting tools, spreadsheets, or BI platforms you’ve used. We love seeing candidates who can turn data into actionable insights!
Communicate Clearly: Your ability to explain complex issues clearly is key. Use straightforward language in your application to demonstrate your communication skills. Remember, we need someone who can bridge the gap between technical and non-technical audiences!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to provide all the necessary information in one go. Plus, it shows us you’re serious about joining the StudySmarter team!
How to prepare for a job interview at Exalto Consulting ltd
✨Know Your ITSM Processes
Make sure you brush up on your knowledge of ITSM processes like Incident, Problem, Change, and Request Fulfilment. Be ready to discuss how you've applied these in your previous roles, as this will show your practical experience and understanding of the job.
✨Show Off Your Analytical Skills
Prepare to demonstrate your analytical skills by discussing specific examples where you've used reporting tools or spreadsheets to turn data into actionable insights. Think about trends you've identified or improvements you've suggested based on your analysis.
✨Communicate Clearly
Practice explaining complex service and data issues in simple terms. You might be asked to present a scenario where you had to communicate with both technical and non-technical audiences, so think of examples that highlight your clear communication skills.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you'd handle real-life situations in the role. Prepare by thinking through potential challenges in service management and how you would approach solving them, especially regarding data analysis and operational improvements.