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- Tasks: Provide top-notch support to customers and troubleshoot software issues.
- Company: Join an industry-leading software company with a vibrant culture.
- Benefits: Enjoy a competitive salary, hybrid work, and great perks.
- Other info: No advanced IT skills needed; training provided for success.
- Why this job: Kickstart your career in tech while helping customers solve real problems.
- Qualifications: Strong communication skills and a customer service background are essential.
The predicted salary is between 26000 - 26000 £ per year.
We are looking for a Permanent 1st Line Software Support Analyst to work for an industry leading software company. The position is 5 days p/w on site in Middlewich, paying £26k + benefits.
You will:
- Provide product support to customers, this could range from payment issues for end users to password resets
- Be comfortable with customer support / service
- Undergo training on a bespoke product
- Have some understanding of software packages
We are looking for applicants with:
- A customer facing background
- Strong communication skills
This position requires no higher level IT skills. This is an amazing opportunity to join an industry leading company. If this sounds of interest please apply.
Locations
1st Line Software Support - Middlewich - Hybrid - £26k in Cheshire, Warrington employer: Exalto Consulting ltd
Contact Detail:
Exalto Consulting ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Software Support - Middlewich - Hybrid - £26k in Cheshire, Warrington
✨Tip Number 1
Get to know the company before your interview! Research their products and services, especially the bespoke software you'll be supporting. This will show your genuine interest and help you answer questions more confidently.
✨Tip Number 2
Practice your communication skills! Since this role involves customer support, being able to explain technical issues in simple terms is key. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Prepare for common support scenarios. Think about how you'd handle typical customer queries, like payment issues or password resets. Having a few examples ready can really impress during the interview.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace 1st Line Software Support - Middlewich - Hybrid - £26k in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer support experience and communication skills. We want to see how your background fits with the role, so don’t be shy about showcasing relevant experiences!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the 1st Line Software Support position and how you can contribute to our team. Keep it friendly and professional!
Show Off Your Soft Skills: Since this role is all about customer interaction, make sure to emphasise your strong communication skills and any previous customer-facing roles. We love candidates who can connect with our users!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this amazing opportunity. Don’t miss out!
How to prepare for a job interview at Exalto Consulting ltd
✨Know the Product Inside Out
Before your interview, make sure you understand the software products the company offers. Familiarise yourself with common issues users might face, like payment problems or password resets. This will show that you're proactive and genuinely interested in the role.
✨Brush Up on Your Communication Skills
Since this role involves customer support, practice clear and concise communication. Think about how you would explain technical issues to someone who isn’t tech-savvy. Role-playing with a friend can help you refine your approach.
✨Prepare for Common Support Scenarios
Anticipate questions related to customer support scenarios. Be ready to discuss how you would handle difficult customers or troubleshoot common software issues. Having specific examples from past experiences can really make you stand out.
✨Show Enthusiasm for Learning
This position involves training on a bespoke product, so express your eagerness to learn. Share examples of how you've quickly picked up new skills or technologies in the past. This will demonstrate your adaptability and commitment to the role.