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For Companies At a Glance
- Tasks: Provide top-notch support to customers and troubleshoot software issues.
- Company: Join an industry-leading software company with a vibrant culture.
- Benefits: Enjoy a competitive salary, benefits, and hybrid working options.
- Other info: No advanced IT skills needed; training provided for bespoke products.
- Why this job: Kickstart your career in tech while helping customers solve real problems.
- Qualifications: Strong communication skills and a customer service background are essential.
The predicted salary is between 26000 - 26000 £ per year.
We are looking for a Permanent 1st Line Software Support Analyst to work for an industry leading software company. The position is 5 days p/w on site in Middlewich, paying £26k + benefits.
You will:
- Provide product support to customers, this could range from payment issues for end users to password resets
- Be comfortable with customer support/service
- Undergo training on a bespoke product
- Have some understanding of software packages
We are looking for applicants with:
- A customer facing background
- Strong communication skills
This position requires no higher level IT skills. This is an amazing opportunity to join an industry leading company. If this sounds of interest please apply.
Locations
1st Line Software Support - Middlewich - Hybrid - £26k employer: Exalto Consulting ltd
Contact Detail:
Exalto Consulting ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Software Support - Middlewich - Hybrid - £26k
✨Tip Number 1
Get to know the company! Research their products and values so you can show genuine interest during your interview. This will help us see that you're not just another applicant, but someone who truly wants to be part of the team.
✨Tip Number 2
Practice your communication skills! Since this role involves customer support, being able to clearly explain solutions is key. Try role-playing with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Prepare some questions for your interviewer. This shows that you're engaged and interested in the role. Ask about the training process or what a typical day looks like for a 1st Line Software Support Analyst.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and keen on joining our amazing team.
We think you need these skills to ace 1st Line Software Support - Middlewich - Hybrid - £26k
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start your application, make sure to read through the entire job description. It’ll give you a clear idea of what we’re looking for and help you tailor your application to match our needs.
Show Off Your Customer Support Skills: Since this role is all about providing top-notch support, highlight any previous experience you have in customer service. We want to see how you’ve handled customer queries and resolved issues in the past!
Keep It Clear and Concise: When writing your application, be straightforward and to the point. We appreciate clarity, so avoid jargon and keep your sentences simple. This will help us understand your skills and experiences better.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Exalto Consulting ltd
✨Know the Product Inside Out
Before your interview, make sure you familiarise yourself with the software products the company offers. Understanding their features and common issues will help you answer questions confidently and show your genuine interest in the role.
✨Brush Up on Customer Service Skills
Since this role involves direct customer support, think of examples from your past experiences where you successfully resolved customer issues. Be ready to discuss how you handle difficult situations and maintain a positive attitude.
✨Practice Common Interview Questions
Prepare for typical interview questions related to customer support and communication. Think about how you would respond to scenarios like dealing with an upset customer or explaining a technical issue in simple terms.
✨Show Enthusiasm for Learning
This position involves training on a bespoke product, so express your eagerness to learn and adapt. Share any previous experiences where you quickly picked up new skills or technologies, as this will demonstrate your ability to thrive in a dynamic environment.