At a Glance
- Tasks: Lead IT operations and manage day-to-day IT services with a focus on innovation.
- Company: Dynamic Yorkshire-based firm committed to cutting-edge technology and team collaboration.
- Benefits: Attractive salary, comprehensive benefits, and opportunities for professional growth.
- Other info: Join a supportive environment with excellent career advancement opportunities.
- Why this job: Make a real impact in IT while working with AI and automation technologies.
- Qualifications: Proven IT management experience and strong leadership skills required.
The predicted salary is between 60000 - 75000 € per year.
My Yorkshire based client is looking to recruit an experienced IT Operations Manager / Team Leader to take ownership of day to day IT services and Infrastructure, leading the internal helpdesk team and working closely with the IT Director to turn strategy into practical outcomes — from service reliability and cyber resilience through to use of AI and automation.
Within this role, the IT Operations Manager will be responsible for:
- IT service delivery and operations
- Owning the day‑to‑day running of IT services across infrastructure, cloud platforms, business applications, telephony, and end‑user computing
- Being accountable for service health, capacity, and major incident escalation
- People leadership
- Day to day supervision of the Helpdesk team
- Appraisals and performance management
- Infrastructure and Cloud Platforms
- Overseeing the operational health of Azure, Microsoft 365, Entra ID, and Intune
- Ensuring systems are patched, monitored, secure, and clearly documented.
- Business systems
- Managing availability and supplier relationships for core legal systems, including Partner for Windows and NetDocuments
- Acting as a reliable point of coordination between the firm and its technology partners
- IT service management
- Embedding Halo ITSM into everyday working practices
- Using service management data to improve responsiveness, consistency, and user experience
- AI and automation
- Working with the IT Director to identify practical opportunities for AI and automation
- Helping teams work more efficiently without losing sight of risk, governance, or usability.
- Cyber security and data protection
- Day‑to‑day ownership of cyber security controls, including Cyber Essentials Plus
- Managing access controls, patching, backup, and disaster recovery
- Working with the IT Director, MSP, and specialist suppliers to maintain security and compliance
- Supplier management and governance
- Managing MSP and supplier relationships against agreed SLAs
- Supporting renewal and procurement decisions with clear insight
As IT Manager / IT Operations Manager, you will possess the following:
- Proven experience in an IT Operations or IT management role, ideally within a professional or regulated environment
- Experience leading people, with a flexible and thoughtful management style.
- Strong working knowledge of Microsoft‑centric environments (Azure, Microsoft 365, Entra ID, Intune)
- Experience using Power Automate and a genuine interest in AI and automation.
- Ability to explain technical subjects clearly to non‑technical colleagues.
- Experience managing third‑party suppliers and MSPs.
- Working knowledge of ITSM service management tools - ideally Halo ITSM
- A solid understanding of cyber security fundamentals, including Cyber Essentials or equivalent.
- Exposure to Microsoft Copilot Studio or similar AI platforms
- Familiarity with Partner for Windows, NetDocuments, or similar systems
In return, you will be offered an attractive salary and benefits package. Please send your cv for immediate consideration.
Infrastructure Lead / IT Operations Manager in Bradford employer: Exalto Consulting ltd
Join a forward-thinking Yorkshire-based company that prioritises employee growth and innovation in the IT sector. As an Infrastructure Lead / IT Operations Manager, you will thrive in a collaborative work culture that values your expertise while offering competitive salaries, comprehensive benefits, and opportunities to lead cutting-edge projects in AI and automation. With a strong focus on professional development and a commitment to service excellence, this role provides a meaningful pathway for career advancement in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Infrastructure Lead / IT Operations Manager in Bradford
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in infrastructure or operations. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss your experience with Azure, Microsoft 365, and AI automation. Make it clear how you can bring value to their team.
✨Tip Number 3
Don’t just apply anywhere—apply through our website! We’ve got a streamlined process that makes it easy for you to showcase your talents directly to us. Plus, it shows you’re genuinely interested in being part of our team.
✨Tip Number 4
Prepare for the unexpected! In interviews, be ready to tackle scenario-based questions about managing incidents or leading a team. Think about your past experiences and how they relate to the challenges you might face as an IT Operations Manager.
We think you need these skills to ace Infrastructure Lead / IT Operations Manager in Bradford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience in IT operations and people management, especially with Microsoft-centric environments. We want to see how your skills align with what we're looking for!
Showcase Your Leadership Skills:As an IT Operations Manager, you'll be leading a team. Use your application to demonstrate your leadership style and any relevant experiences. Share examples of how you've successfully managed teams and improved service delivery.
Be Clear and Concise:When writing your application, keep it straightforward. Avoid jargon where possible and explain your technical expertise in a way that’s easy to understand. We appreciate clarity and want to see how you can communicate effectively with non-technical colleagues.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Exalto Consulting ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft-centric environments, especially Azure and Microsoft 365. Be ready to discuss how you've managed these platforms in the past and any specific challenges you've faced.
✨Showcase Your Leadership Style
Prepare examples that highlight your people management skills. Think about times when you've led a team through challenges or improved performance. This role is all about leading the helpdesk team, so demonstrate your flexible and thoughtful management style.
✨Understand Cyber Security Fundamentals
Familiarise yourself with key cyber security concepts, especially Cyber Essentials Plus. Be prepared to explain how you've implemented security measures in previous roles and how you would approach this in the new position.
✨Talk About AI and Automation Enthusiastically
Since the role involves working with AI and automation, share your genuine interest in these areas. Discuss any experience you have with Power Automate or similar tools, and be ready to suggest practical opportunities for AI implementation in IT operations.
