At a Glance
- Tasks: Provide 24/7 support to customers, ensuring smooth operation of Exail products globally.
- Company: Join a leading tech company with a diverse and global support team.
- Benefits: Gain hands-on experience, travel opportunities, and continuous training.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Be a technical expert and make a real impact in the offshore industry.
- Qualifications: Technical background and strong communication skills required.
The predicted salary is between 49500 - 60500 £ per year.
At the core of the company groups, team up with 30+ support engineers across the globe from a variety of technical backgrounds and expertise.
By working side by side with customers both on-site and remotely Support team ensures smooth integration and operation of Exail products.
This unique role ensures hands on experience primarily with Exail’s range of offshore product solutions, but may also include maritime navigation solutions, motion simulation tables and USV operation among others.
Proudly providing 24/7 support to our customers by assisting them to meet their day-to-day objectives, the Exail support team is critical to our success.
Responsible for offshore market, the offshore support engineer is Europe based but supporting offshore customers and operations globally.
This requires on-site travel to customer sites and offshore vessels globally.
Additionally, the offshore support engineer is seen as a technical expert on the offshore product range and will work closely with the sales team to ensure the customer need is understood and the proper solutions are identified.
Duties and responsibilities
- Represent Exail to customers both internally and externally.
- Office and field
- On-vessel/site support to customer
- Preform or support customers performing positioning operations on vessels, some 4-6 weeks at a time
- Pre-survey, installation, commissioning, training, demo, technical assistance.
- Prepare, execute, feedback, debrief, report, and follow up.
- Worldwide movement
- Remote support to customer
- Support remote operations in real time potentially across time zones if required
- Document, analyze, report and record customer claims on the database.
- Internal support
- Interact with all Exail teams to move forward your support cases.
- Assist sales team and project teams on pre-sale and after sales activities.
- Meet with product managers in France for updates on product development.
- Team
- Go through continuous internal as well as self-directed training on all related products.
- Own and continuously improve back-office support procedures and tools.
- As part of an offshore sub team within the global support team share and develop knowledge, new skills, with the team.
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Customer Support Engineer (Offshore) - F/M in Scotland employer: Exail
Exail is an excellent employer for those seeking a dynamic and rewarding career in offshore engineering. With a strong emphasis on employee growth, you will benefit from ongoing training and knowledge sharing within a collaborative team environment. The opportunity to work on innovative maritime solutions while travelling globally adds a unique advantage to your professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Engineer (Offshore) - F/M in Scotland
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Exail. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Exail before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Engineer (Offshore) - F/M in Scotland
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Exail:Your cover letter is your chance to shine! Tell us why you want to work at Exail specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Exail!
How to prepare for a job interview at Exail
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
