At a Glance
- Tasks: Join a global team to provide top-notch support for innovative offshore products.
- Company: Dynamic company at the forefront of maritime technology.
- Benefits: Flexible working arrangements, competitive pay, and opportunities for travel.
- Other info: Exciting career growth with a multicultural team and continuous training.
- Why this job: Gain hands-on experience while making a real difference in customer operations worldwide.
- Qualifications: 5+ years in offshore tech or relevant degree; strong problem-solving skills required.
The predicted salary is between 40500 - 49500 £ per year.
At the core of the company groups, team up with 30+ support engineers across the globe from a variety of technical backgrounds and expertise.
By working side by side with customers both on-site and remotely Support team ensures smooth integration and operation of Exail products.
This unique role ensures hands on experience primarily with Exail’s range of offshore product solutions, but may also include maritime navigation solutions, motion simulation tables and USV operation among others.
Proudly providing 24/7 support to our customers by assisting them to meet their day-to-day objectives, the Exail support team is critical to our success.
Responsible for offshore market, the offshore support engineer is Europe based but supporting offshore customers and operations globally.
This requires on-site travel to customer sites and offshore vessels globally.
Additionally, the offshore support engineer is seen as a technical expert on the offshore product range and will work closely with the sales team to ensure the customer need is understood and the proper solutions are identified.
Duties And Responsibilities
- Represent Exail to customers both internally and externally.
- Office and field
- On-vessel/site Support To Customer
- Preform or support customers performing positioning operations on vessels, some 4-6 weeks at a time
- Pre-survey, installation, commissioning, training, demo, technical assistance.
- Prepare, execute, feedback, debrief, report, and follow up.
- Worldwide movement
- Remote support to customer
- Support remote operations in real time potentially across time zones if required
- Document, analyze, report and record customer claims on the database.
- Internal support
- Interact with all Exail teams to move forward your support cases.
- Assist sales team and project teams on pre-sale and after sales activities.
- Meet with product managers in France for updates on product development.
- Team
- Go through continuous internal as well as self-directed training on all related products.
- Own and continuously improve back-office support procedures and tools.
- As part of an offshore sub team within the global support team share and develop knowledge, new skills, with the team.
- 5+ years experience offshore industry in a technical role, a role linked to survey engineering or survey related, navigation.
- Or Bachelor’s degree in engineering/science (Electronic, robotics, mechanical or ocean engineering) relevant experience and training with some relevant offshore experience
- Or 5+ year experience, working with high technology products or military background with some relevant Sea time.
- Understanding and experience of offshore environment and operations
- Ability to work in close proximity for protracted periods
- Strong analytical and problem-solving skills
- Resourceful and able to work under pressure on your own or in a team
- Flexible approach to changeable and non-standard working routines
- Excellent technical English communication skills: verbal and written. Additional languages a plus
- Service-oriented attitude and results-oriented culture to provide customer satisfaction
- Self-motivated, technically curious, able to think and work independently
- Multi-cultural awareness and experience
- Knowledge of inertial navigation, underwater acoustics, survey, or gyrocompasses advantageous
- Proficient in MS office suite
- Drilling or Production plant related engineering experience is likely not suitable
Physical Requirements
- Comfortable working on vessels at sea world wide
- Able to obtain and maintain an offshore medical and applicable offshore trainings
- Location/ Travel
- Europe, hybrid offshore/office/remote (home office) work once trained
- Expected to be available to do 50% of the time, up to 183 days/year.
- Right to work in relevant local office, EU citizen or able to work in EU for at least 90 days out of 180
- #J-18808-Ljbffr
Offshore Customer Support Engineer - F/M employer: Exail
Exail is an excellent employer for those seeking a dynamic and rewarding career in offshore engineering. With a strong emphasis on employee growth, you will benefit from ongoing training and knowledge sharing within a collaborative team environment. The opportunity to work on innovative maritime solutions while travelling globally adds a unique advantage to your professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Offshore Customer Support Engineer - F/M
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Exail. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Exail before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Offshore Customer Support Engineer - F/M
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Exail:Your cover letter is your chance to shine! Tell us why you want to work at Exail specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Exail!
How to prepare for a job interview at Exail
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
