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For Companies At a Glance
- Tasks: Support customers with offshore product solutions, both on-site and remotely.
- Company: Join Exail, a leader in innovative offshore technology solutions.
- Benefits: Enjoy hybrid work options, travel opportunities, and ongoing training.
- Why this job: Be part of a global team, making a real impact in offshore operations.
- Qualifications: 5+ years in the offshore industry and a relevant engineering degree required.
- Other info: Must be comfortable working at sea and willing to travel extensively.
The predicted salary is between 36000 - 60000 £ per year.
Join Our Crew Mission
Sitting at the core of the company groups, team up with 30+ support engineers across the globe from a variety of technical backgrounds and expertise. By working side by side with customers both on-site and remotely, the Support team ensures smooth integration and operation of Exail products. This role provides hands-on experience primarily with Exail's range of offshore product solutions, but may also include maritime navigation solutions, motion simulation tables, and USV operations. Providing 24/7 support to our customers, the offshore support engineer is Europe-based but supports offshore customers and operations worldwide. This involves on-site travel to customer sites and offshore vessels globally. The engineer is regarded as a technical expert on offshore products and works closely with the sales team to understand customer needs and identify proper solutions.
Responsibilities:
- Represent Exail to customers internally and externally.
- On-vessel/site support: Perform or support customers in positioning operations on vessels, likely 4 weeks at a time. Pre-survey, installation, commissioning, training, demos, technical assistance. Prepare, execute, feedback, debrief, report, and follow up. Worldwide travel.
- Remote support: Support remote operations in real-time, potentially across time zones. Document, analyze, report, and record customer claims.
- Internal support: Collaborate with all Exail teams to resolve support cases. Assist sales and project teams pre- and post-sale. Coordinate with product managers for updates on product development.
- Team development: Participate in ongoing training on related products. Improve support procedures and tools. Share knowledge within the offshore support team.
Location: Europe, hybrid offshore/office/remote work, with proximity to Aberdeen, Haarlem, Brest, La Ciotat, or Saint-Germain offices preferred.
Travel: Approximately 40% of the time, up to several weeks per year. Travel Regions: EU regions, with right to work in relevant local offices or EU citizenship.
Candidate Profile:
- 5+ years offshore industry experience in a technical role, ideally survey engineering or related fields.
- Bachelor's degree in engineering/science or equivalent offshore experience.
- Experience with high-tech products or military background with offshore experience.
- Understanding of offshore environments and operations.
- Strong analytical, problem-solving, and communication skills.
- Resourceful, independent, and adaptable.
- Proficiency in English; additional languages are a plus.
- Customer-oriented and results-driven.
- Knowledge of inertial navigation, underwater acoustics, survey, or gyrocompasses is advantageous.
- Proficient in MS Office.
Physical Requirements:
- Comfortable working on boats at sea worldwide.
- Ability to obtain and maintain offshore medical and training certifications.
This job is active and accepting applications.
Offshore customer support engineer - Europe - F/M employer: Exail
Contact Detail:
Exail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Offshore customer support engineer - Europe - F/M
✨Tip Number 1
Familiarise yourself with Exail's product range and the specific offshore solutions they offer. Understanding their technology will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Exail, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can be beneficial for your application.
✨Tip Number 3
Prepare to discuss your hands-on experience in offshore environments. Be ready to share specific examples of how you've tackled challenges in previous roles, as this will highlight your problem-solving skills.
✨Tip Number 4
Showcase your adaptability and resourcefulness during the interview process. Given the nature of offshore work, emphasising your ability to thrive in dynamic environments will set you apart from other candidates.
We think you need these skills to ace Offshore customer support engineer - Europe - F/M
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant offshore industry experience and technical skills. Emphasise any specific roles related to survey engineering or high-tech products, as these are crucial for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of Exail's products and your customer-oriented approach. Mention your adaptability and problem-solving skills, as well as your willingness to travel and work in diverse environments.
Highlight Relevant Experience: In your application, clearly outline your 5+ years of experience in the offshore industry. Include specific examples of how you've supported customers in technical roles, particularly in challenging environments.
Showcase Communication Skills: Since this role requires strong communication skills, provide examples of how you've effectively collaborated with teams or resolved customer issues in the past. This will demonstrate your ability to represent Exail both internally and externally.
How to prepare for a job interview at Exail
✨Showcase Your Technical Expertise
Make sure to highlight your experience in the offshore industry and any technical skills relevant to the role. Be prepared to discuss specific projects you've worked on, especially those involving survey engineering or high-tech products.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles. The interviewer will be interested in your analytical abilities and how you approach problem-solving, especially in high-pressure situations.
✨Emphasise Communication Skills
As this role involves working closely with customers and internal teams, it's crucial to demonstrate your communication skills. Share instances where you've effectively communicated complex information to non-technical stakeholders.
✨Research Exail and Its Products
Familiarise yourself with Exail's range of offshore product solutions and their applications. Showing that you understand the company's mission and products will reflect your genuine interest in the position.
