Security Operations Manager

About Us

Starr is a global (re)insurance and investment organisation providing property and casualty insurance solutions to business and industry. Starr has grown into one of the world’s fastest‑expanding insurance organisations, writing business in 128 countries across six continents. Our talented and experienced associates manage risk and ultimately support the profitable growth of organisations in a dynamic, competitive and ever‑changing marketplace. Join us and become part of our talented and passionate workforce.

Role Purpose

A Security Operations Manager has in-depth understanding of modern security tools and practices, as well as a demonstrable ability to communicate and collaborate with a wide range of business stakeholders. They lead our SOC analysts and are pivotal in steering our security posture to new heights with passion and innovation.

Key Responsibilities

• Incident Management: Effectively manage and mitigate security incidents, ensure swift resolutions, and maintain a detailed incident response protocol.
• Web Proxy & VPN Management: Oversee the deployment, maintenance, and optimization of web proxy and VPN solutions to ensure data security and business continuity.
• Single Sign-On (SSO) Management: Oversee the implementation and operation of SSO technologies to improve user experience while maintaining secure authentication practices.
• Data Leakage Strategies: Develop and enforce data leakage prevention strategies to protect sensitive corporate information.
• Endpoint Detection and Response (EDR): Implement and manage EDR solutions to detect, analyse, and respond to potential threats at the endpoint level.
• MSSP Oversight: Manage relationships and contracts with Managed Security Service Providers (MSSP) to ensure high‑quality service levels and value for the organization.
• Ability to understand and apply Mitre Att&ck TTPs to detection and align to threat profiles with a pragmatic approach.
• Stakeholder Communication: Engage with a broad spectrum of business stakeholders to ensure security measures align with business needs and objectives. Be an ambassador for the security team's initiatives and values.
• Team Leadership: Manage, mentor, and foster the professional growth of Level 1 and 2 SOC analysts, promoting a culture of continuous learning and innovation.
• Proactive Security: Stay updated with the latest security threats, trends, and technologies. Spearhead proactive measures and initiatives to enhance the organisation’s security posture.
• Continuous Improvement: Assess and optimise existing security processes, workflows, and tools to ensure efficiency and effectiveness through automation.

Qualifications, Skills And Experience

• Extensive experience in an Information Security role with at least some experience in a managerial capacity.
• Solid understanding of Incident Management, Web Proxies, VPN, SSO, Data Leakage Strategies, and EDRs.
• Demonstrable experience in leading and growing a team, fostering a positive and collaborative work environment.

Core behavioural competencies

• Analysis and decision making
• Innovation and problem solving
• Strategic perspective
• Relationships
• Communication and influence
• Development of self and others

Additional Information

Starr is an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.