At a Glance
- Tasks: Support customers by resolving inquiries and creating helpful content.
- Company: Fast-growing SaaS company transforming the accounting industry.
- Benefits: Competitive pay, fully remote work, and a chance to shape customer experience.
- Other info: Opportunity for career growth in a dynamic tech environment.
- Why this job: Join a supportive team and make a real impact in customer success.
- Qualifications: 2+ years in customer support with strong communication and problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
Our client is a fast-growing company providing a SaaS solution for Accounting Teams. They are looking for a Customer Support Specialist with an accounting background to help the users of their software. You will handle support tickets, create help content, and work with tools like Gainsight PX to support customers. It may be that you are working in accounts at the moment, with an interest or experience in supporting customers, and an interest in Technology solutions.
Key Responsibilities for the Customer Support Specialist:
- Respond to customer inquiries via chat, email, and ticketing systems
- Troubleshoot and escalate product issues
- Create and update help articles and tutorials
- Analyse user behaviour and support Customer Success using Gainsight
- Collect feedback to help improve the product and user experience
Requirements for the Customer Support Specialist:
- 2+ years in customer support, customer success, or educational content
- Strong communication, problem-solving, and organizational skills
- Experience with Microsoft 365/SharePoint
- Accounting background or experience with accounting software/workpapers
- Bonus: SaaS experience, content performance tracking, or UX knowledge
What We Offer for the Customer Support Specialist:
- Competitive pay and benefits
- Fully remote work
- A chance to shape customer experience and content strategy
- Supportive, collaborative team making an impact in the accounting industry
By applying for this Customer Support Specialist role, you are agreeing to your CV being held on our database, stored confidentially and securely. Your CV details will be used and kept only to provide recruitment services from us. We will only send your details to clients once discussed with you and your data will not be shared with any other third party. You can ask for the deletion or correction of your data, or to opt out of this service at any point by informing Exact Sourcing. We very much look forward to hearing from you and will be reviewing all applications over the next 2 to 3 weeks. If you are selected, we will be in contact and if not, we will be keeping your details on file for any future vacancies. Exact Sourcing is an equal opportunities employer.
Customer Support in Newmarket employer: Exact Sourcing Ltd
Join a fast-growing SaaS company that values your expertise in accounting and customer support. With fully remote work options, competitive pay, and a collaborative team culture, you'll have the opportunity to shape customer experiences while making a significant impact in the accounting industry. We prioritise employee growth and offer a supportive environment where your contributions are recognised and valued.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support in Newmarket
✨Tip Number 1
Get to know the company inside out! Research their SaaS solution and understand how it helps accounting teams. This will not only impress them but also help you tailor your responses during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be responding to customer inquiries, being clear and concise is key. Try role-playing common customer scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experience where you successfully resolved issues for customers. Be ready to share these stories in your interviews to demonstrate your capabilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always on the lookout for passionate individuals who want to make an impact in the customer support space.
We think you need these skills to ace Customer Support in Newmarket
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer support experience and any relevant accounting background. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re interested in this Customer Support Specialist role and how your experience aligns with our needs. Keep it friendly and professional!
Show Off Your Tech Savvy:Since we’re all about tech solutions, mention any experience you have with SaaS products or tools like Gainsight PX. We love seeing candidates who are comfortable with technology and eager to learn more!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Exact Sourcing Ltd
✨Know Your Stuff
Make sure you brush up on your accounting knowledge and the software solutions relevant to the role. Familiarise yourself with common customer support scenarios in the accounting field, as this will help you answer questions confidently.
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively resolved customer issues in the past, highlighting your problem-solving skills.
✨Familiarise Yourself with Gainsight PX
If you have experience with Gainsight or similar tools, be ready to discuss it. If not, do a bit of research on how it works and how it can enhance customer success. This shows your initiative and interest in the technology side of the role.
✨Prepare Questions
Think of insightful questions to ask during the interview. This could be about the company culture, team dynamics, or how they measure customer success. It shows you're genuinely interested in the role and helps you assess if it's the right fit for you.
