At a Glance
- Tasks: Support users by troubleshooting issues and creating helpful content for our software.
- Company: Fast-growing SaaS company transforming the accounting industry.
- Benefits: Competitive pay, fully remote work, and a chance to shape customer experience.
- Other info: Collaborative environment with opportunities for growth and learning.
- Why this job: Join a supportive team and make a real impact in the tech and accounting space.
- Qualifications: 2+ years in customer support with an accounting background preferred.
The predicted salary is between 30000 - 40000 £ per year.
Our client is a fast-growing company providing a SaaS solution for Accounting Teams. They are looking for a Software Support Specialist with an accounting background to help the users of their software. You will handle support tickets, create help content, and work with tools like Gainsight PX to support customers. It may be that you are working in accounts at the moment, with an interest or experience in supporting customers, and an interest in technology solutions.
Key Responsibilities:
- Respond to customer inquiries via chat, email, and ticketing systems
- Troubleshoot and escalate product issues
- Create and update help articles and tutorials
- Analyse user behaviour and support Customer Success using Gainsight
- Collect feedback to help improve the product and user experience
Requirements:
- 2+ years in customer support, customer success, or educational content
- Strong communication, problem-solving, and organisational skills
- Experience with Microsoft 365/SharePoint
- Accounting background or experience with accounting software/workpapers
- Bonus: SaaS experience, content performance tracking, or UX knowledge
What We Offer:
- Competitive pay and benefits
- Fully remote work
- A chance to shape customer experience and content strategy
- Supportive, collaborative team making an impact in the accounting industry
By applying for this role, you are agreeing to your CV being held on our database, stored confidentially and securely. Your CV details will be used and kept only to provide recruitment services from us. We will only send your details to clients once discussed with you and your data will not be shared with any other third party. You can ask for the deletion or correction of your data, or to opt out of this service at any point by informing Exact Sourcing.
We very much look forward to hearing from you and will be reviewing all applications over the next 2 to 3 weeks. If you are selected, we will be in contact and if not, we will be keeping your details on file for any future vacancies.
Exact Sourcing is an equal opportunities employer.
Locations
Software Support in Newmarket, Suffolk employer: Exact Sourcing Ltd
Join a fast-growing SaaS company that values your expertise and offers a fully remote work environment, allowing you to balance your professional and personal life seamlessly. With competitive pay and benefits, you'll be part of a supportive and collaborative team dedicated to enhancing customer experience in the accounting industry, while also having opportunities for personal and professional growth.
